> Markdown version of [/jobs/ext/126689-software-support-specialist-part-time](https://www.wearedevelopers.com/jobs/ext/126689-software-support-specialist-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Specialist (Part-time)

- **Company:** The Smart Company, LLC
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Modems, Desktop Computing, Issue Tracking Systems, Microsoft Office, Remote Desktop Services, Software Systems, Network Routers, Firewalls (Computer Science)
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=46fcf409861f77d5

## About the Role

Do you have experience in Teamwork?, * Strong customer service and communication skills

 * Professional phone and email etiquette
 * Ability to multi-task, stay organized, and follow through
 * Basic technical knowledge of software systems, computers, routers, modems, and firewalls
 * Proficiency with Microsoft Office (Excel, Outlook) and Remote Desktop Connections
 * Punctual, reliable, and team-oriented

## Description

We are seeking a motivated Software Support & Client Success Specialist to join our small, dedicated team. In this role, you will assist potential and existing customers with product inquiries, technical troubleshooting, and customer support via phone, email, chat, screen share, and webinars. You'll help customers get the most out of our products while maintaining a friendly, respectful, and professional work environment.

This position offers clear advancement opportunities and the chance to grow into training, supervisory, or sales development roles.

Responsibilities

 * Deliver 5-star customer service across phone, email, chat, and webinars
 * Answer incoming calls promptly (within three rings)
 * Document all customer interactions in our ticketing system
 * Resolve issues or escalate as needed
 * Train new and existing customers via webinar/screen share (Training Specialist track)
 * Serve as a Brand Ambassador when required
 * Learn and master company products and services quickly
 * Balance multiple phone lines and incoming requests
 * Perform other duties as assigned


## Related Videos

- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)