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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Manager, Axon 911 - **Company:** Axon Enterprise, Inc. - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $116,000.0 - $129,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Monitoring of Systems, Datadog, Computer Network Operations, Grafana, Webforms, Kibana - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9dd49ed6a1a1af08 ## About the Role Do you have experience in Technical writing?, * Minimum 3 years of experience as a NOC Engineer in a SaaS company, and at least 2 years as a NOC Manager. - A must! * Demonstrated hands-on expertise in monitoring technologies and proficient troubleshooting in a Production environment. - A must! * Proven ability to design and implement advanced monitoring systems for early detection and resolution of service issues in SaaS/Web environments, ensuring optimal service availability (Using platforms like Datadog, Kibana, Grafana, Coralogix or similar). * Ability to create, maintain and optimize technical documentation, customer facing strategies and customer support complex methodologies. * Exceptional problem-solving skills and a high sense of urgency for issue escalation and resolution. * Strong interpersonal skills, with the ability to build relationships across departments and with partners. * Ability to work flexible hours (as required) to accommodate off hours activities (e.g., infrastructure deployments), project deadlines, and team collaboration needs. ## Description Axon 911 is looking for a Network Operations Center (NOC) Manager (Tier-1) who will be responsible for orchestrating operations and leading the team of NOC engineers. This position is responsible for defining, implementing, and monitoring key performance indicators (KPIs) to ensure that our technical support exceeds excellence benchmarks. The NOC Manager reports to the Director of Customer Support and needs to have understanding of technical knowledge as well as a strategic mindset to enhance overall operational efficiency and deliver superior emergency collaboration technologies., * Hands-on: Direct hands-on activity in resolving complex technical issues and maintaining the organization's infrastructure stability. The candidate must demonstrate advanced troubleshooting techniques and problem-solving skills in a SaaS/Web Production environment. * Strategic Technical Leadership: Exceptional in troubleshooting, enhancing service reliability, and leading technology teams towards continuous infrastructure improvement with innovative solutions. * Talent Management and Development: Responsible for the recruitment, training, and development of the NOC Engineers Team. Drive the team to exceed KPIs related to issue resolution quality, customer satisfaction, and operational efficiency. * Critical Incident Management: Handle escalations and manage multi-level support coordination. Ensure swift resolution of incidents, maintaining high customer satisfaction. * Strategic Planning and Execution: Define, implement, and enforce essential policies such as configuration and change management to uphold network integrity. * Communication and Collaboration: Facilitate cross-departmental meetings and engage with Axon 911 customers, promoting a culture of transparency and customer-first ethos, The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. ## Related Videos - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Debug a Kubernetes Operator](https://www.wearedevelopers.com/videos/487-debug-a-kubernetes-operator) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) ## Related Articles - [Should Tech Managers Be Developers First? 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