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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Hb Mechanical Group - **Location:** Belleview, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Storage, System Configuration, Issue Tracking Systems, Windows Servers, Microsoft SharePoint, Office365, Tablet Computers, Hardware Testing, Peripherals, Computer Equipment, Information Technology, User Accounts, Vmware - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8fa1d434289a80ed ## About the Role Do you have experience in Research?, Do you have a Bachelor's degree?, * 5+ years of IT support experience * Bachelor of Science in Information Technology, or an equivalent combination of education and work experience. Required Certifications * ITIL v4 Foundation Certification, or equivalent demonstrated experience. * CompTIA A+ Certification, or equivalent demonstrated experience. Technical Skills * Strong hands-on experience with Active Directory, Group Policy, Microsoft Windows operating systems, and Microsoft 365 applications. * Working knowledge of TCP/IP networking, computer hardware, and peripherals. * Experience administering Windows Server and VMware environments. * Experience supporting Microsoft SharePoint and cloud storage platforms. * Experience with Mobile Device Management (MDM) and the support of Android and iOS phones and tablets. * Working understanding of cybersecurity fundamentals and endpoint security best practices. * Experience configuring and administering ITSM ticketing systems, with a solid grasp of Problem Management and IT Asset Management. Professional Skills * Proactive, top-notch problem-solving, troubleshooting, and analytical skills. * Excellent time, priority, and task management in a fast-paced, quickly changing environment. * Excellent written and verbal communication skills, with the ability to interact effectively with end users, peers, and leadership. * High emotional intelligence and operational leadership presence. * Ability to follow, create, and continuously improve defined processes and procedures. * Ability to work independently with limited supervision beyond the first 90 days. PHYSICAL REQUIREMENTS * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 50 pounds at times. * Ability to travel to various divisions and worksites as needed. ## Description This position will report to HB Mechanical Group, LLC, a subsidiary of HB Global., The IT Support Technician is the primary point of contact for all technology related support requests for the organization. The role requires a strong customer service mindset and is responsible for demonstrating professional, educational, and efficient technical support while assisting employees., Support and Service Delivery * Provide technical support to non-technical end users * Track all IT incidents and requests in the IT Service Management (ITSM) platform, meeting or exceeding established SLAs and KPIs for incidents, requests, and project assignments. * Analyze and research solutions to complex incidents and drive them to resolution; escalate to the IT supervisor or lead only when resolution exceeds Level II scope. Systems and Infrastructure * Install, configure, and test hardware and software on new and existing devices in accordance with company standards. * Lead maintenance, implementation, and troubleshooting initiatives for IT hardware and software. * Administer user accounts and access changes across core IT platforms, including Active Directory, Microsoft 365 Admin Center, Microsoft Azure, and Mobile Device Management (MDM) systems. * Support the configuration and ongoing management of endpoint security protocols and mitigations. * Manage the lifecycle of IT assets, including refresh, replacement, and secure disposal. Documentation, Training, and Mentorship * Document processes, procedures, and technical issues to build and maintain the IT knowledge base and technician training guides. * Lead IT-related aspects of new hire onboarding and mentor Level I technicians on hardware, software, and ticket handling best practices. General * Participate in the on-call rotation for outages and after-hours support. * Perform other duties as assigned. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)