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# Junior MDM Analyst

- **Company:** TELESOFT LLC DBA CALERO
- **Location:** Royal Tunbridge Wells, UK
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Excel, Data Analysis, Microsoft Outlook, Computer Literacy
- **Published:** July 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=de45b4d987be91b6

## About the Role

* Bachelors Degree or equivalent experience in an analytical field (preferred)
 * Experience in analyzing data sets

Experience and Training:

 * A previous role working in an office/professional environment (like an internship) where they

were involved in using Excel

Technical Knowledge:

 * Data entry knowledge
 * Excellent at writing formal emails
 * Basic SQL knowledge is preferred but not essential
 * Confident with customer facing role
 * Excellent verbal and written communication skills, including ability to effectively

communicate with internal and external customers

 * Strong organizational skills and time keeping
 * Good overall computer proficiency (MS Office - Word, Outlook, etc.)
 * Must be able to meet deadlines, while maintaining a positive attitude and providing

exemplary customer service

 * Ability to work independently and to carry out assignments to completion within parameters

of instructions given, prescribed routines, and standard accepted practices

## Description

The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work, * Process requests from our customers in a way that will delight them

 * Maintain market data inventory accurately using Calero's cutting edge MDM software
 * Reconcile and process vendor invoices for payment; investigate and resolve any cost

discrepancies

 * Prepare, verify and distribute reports
 * Support development and maintenance of bespoke client functionality
 * Co-ordinate software updates within our global team, including internal testing
 * Assist Customer in User Acceptance Testing
 * Contribute to and participate in regular service review meetings or conference calls with

customers and relevant staff members

 * Monitor and report on a regular basis, regarding Service Level Agreement metrics
 * Continuously review and audit existing processes to ensure effective performance and

compliance with mutually agreed requirements and control procedures

 * Promote the managed service activities, new features and projects that may benefit the

customer and increase revenues

 * Become a subject matter expert in the assigned customer's profile of market data services with a

specific focus on their business

 * In collaboration with team members, demonstrate the value of our solutions to our customer and

ensure that the managed service meets and exceeds their expectations

 * Own all relevant documentation, including customer process documents, keeping them up to

date

 * Raise a Help Desk ticket for any system issue and manage ticket to resolution
 * Perform related duties as assigned by supervisor
 * Maintain compliance with all company policies and procedures
 * Evaluate process and automate whenever possible
 * Conduct regular client meetings
 * Answer questions during meetings, providing further background and detail


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