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# Change Analyst

- **Company:** Capgemini
- **Location:** Inverness, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** IBM Service Management Framework, SC Clearance, Information Technology, Servicenow
- **Published:** July 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3ae9eac517e85c50

## About the Role

* Expect major part of experience in IT Infrastructure, with emphasis on operational management.
 * Clear commitment to Service Management Framework approach to IT Infrastructure management essential. Previous experience strongly desirable.
 * ITIL certification.
 * Have Interpersonal and Communication skills.
 * A self-starter.
 * Possess good judgement.
 * Work well with teams.
 * Knowledge of the use of Service now.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

 * Declare they have a disability, and Meet the minimum essential criteria for the role.
*, To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

## Description

* Analyse change performance data and support initiatives that increase the percentage of changes implemented correctly first time.
 * Assess change records to ensure implementation risks are clearly identified, documented, and appropriate mitigations are in place prior to approval.
 * Track changes through the change lifecycle and monitor adherence to agreed plans and implementation timescales.
 * Identify and highlight changes that may negatively impact service quality and escalate concerns to the Change Manager as required.
 * Validate that change records comply with client, customer, and regulatory control requirements before progressing through governance.
 * Ensure agreed Requests for Change (RFCs) are accurately and consistently recorded in the Change Control System, meeting quality and completeness standards.
 * Support the organisation of Change Advisory Board (CAB) meetings by preparing reports, validating agendas, and ensuring supporting documentation is ready and accurate.
 * Monitor, analyse, and communicate change progress, results, and post-implementation outcomes to relevant stakeholders.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.


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