> Markdown version of [/jobs/ext/1269147-senior-technical-officer-it-services](https://www.wearedevelopers.com/jobs/ext/1269147-senior-technical-officer-it-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Officer - IT Services

- **Company:** Bath & North East Somerset Council
- **Location:** Keynsham, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Workflow Management Systems, ServiceNow IT Service Management, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=30cc17bf188bc71e

## About the Role

A good understanding of Social Care and Education and working knowledge of LiquidLogic is essential; along with excellent communication and organisational skills and the ability to work well as part of a team.

The ideal candidate will have experience of working on a service desk delivering first line support and problem resolution in line with ITIL guidelines. It is desirable to have experience of an IT ticketing workflow system as is experience delivering small group systems training.

Candidates should demonstrate they are able to use their initiative & prioritise in a customer driven reactive environment; with a passion for accuracy and attention to detail and excellent communication skills.

As this is a senior role you will ideally have supervisory experience with a passion for developing people.

You will have the opportunity to work on exciting projects to introduce new functionality & develop the applications to support high quality service delivery.

## Description

The post will provide first line technical support and training for the LiquidLogic application answering user queries, dealing with system issues and providing guidance.

You will be part of a larger team and work collaboratively with one other senior Technician coaching & mentoring technicians and junior technicians; monitoring the workload of the team and supporting specific projects and pieces of work.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)