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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT - **Company:** Ace Grading - **Location:** Banbury, UK - **Experience:** Expert - **Salary:** £50,000.0 - £75,000.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Backup Devices, Business Systems, CompTIA Network+, Disaster Recovery, RAID, Multi-Factor Authentication, Identity and Access Management, IT Management, Virtual Private Networks (VPN), Routing, Systems Integration, Virtual Local Area Networks, Wi-Fi Technology, Computer Network Technologies, System Availability, Firewalls (Computer Science), ZFS File System, Gsuite, Cisco - **Published:** July 15, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=b821fb70041043d4 ## About the Role * 5+ years of experience in an IT management or senior engineering role. * Strong track record designing and managing resilient, virtualised, high availability infrastructure across multiple sites. * Strong practical networking knowledge: routing, firewalls, VLANs, Wi-Fi and VPNs. * Experience selecting and implementing major business systems, including ERP, and integrating them with wider platforms. * Hands-on experience administering NAS storage such as TrueNAS/FreeNAS, including shares and permissions, RAID/ZFS pools, snapshots and backup integration. * A track record of building or improving helpdesk processes and measuring how well they work. * Excellent communication skills, able to translate complex technical details for non-technical colleagues and directors. * Comfortable operating both strategically and hands-on, closing the gap between board-level planning and day to day technical delivery. Desirable: * Confident administering Google Workspace, identity and device management. * Familiarity with ITIL or similar service management frameworks. * Exposure to physical-site technology such as CCTV and access control. * Working knowledge of endpoint security, backup and disaster recovery. * Experience managing suppliers, contracts and budgets. * Networking certifications such as CompTIA Network+ or Cisco CCNA. ## Description * Own and develop ACE's infrastructure, including migration toward a resilient, multisite, high availability environment that supports UK growth and the new Dutch operation, removing single points of failure as the business scales. * Own company-wide networking, connectivity and uptime, from internet lines and firewalls to Wi-Fi, acting as the escalation point for outages and running them through to resolution. * Build and run the end-user helpdesk: ticketing, priorities, service levels and a knowledge base that means problems get fixed once. * Own the hardware estate end to end: procurement, imaging, deployment, asset tracking and refresh cycles. * Own identity and account management, including starter, mover and leaver processes alongside the People team. * Own endpoint and infrastructure security: patching, multi-factor authentication, endpoint protection, access management, backups and disaster recovery. * Recruit, lead and develop our IT Support Technician(s), keeping day-to-day tickets flowing so you have the space to plan and improve. * Manage external partners and suppliers while building internal capability, maintaining tight budgetary control and clear value for money. * Set IT policies and standards, and plan capacity ahead of headcount growth. * Manage security products and controls, including firewalls, anti-virus, encryption, monitoring, BYOD and endpoint management, and own IT's contribution to data protection and UK GDPR compliance. * Ensure compliance with data protection regulations. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)