> Markdown version of [/jobs/ext/1269519-vip-service-desk-support-lead-i-it-asset-management](https://www.wearedevelopers.com/jobs/ext/1269519-vip-service-desk-support-lead-i-it-asset-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# VIP Service Desk Support (Lead I - IT Asset Management)

- **Company:** UST
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Azure, Software as a Service, Instant Messaging Technology, Platform as a Service (PAAS), Remote Desktop Services, Cisco WebEx, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=efe4daaf8364dc9f

## About the Role

The ideal candidate will provide exceptional VIP/ support, ensure seamless resolution of incidents and service requests while maintain high user satisfaction. The role requires strong technical expertise, excellent communication skills, and a commitment to delivering a white-glove service experience., * Education: Bachelor's degree in computer science, Information Technology, or equivalent.

 * Experience: Proven experience in service desk support, preferably in managed digital workplace environments.

Technical Skills:

 * Proficiency in remote desktop support, troubleshooting, and resolution.
 * Familiarity with IT Service Management (ITSM) platforms and tools.
 * Knowledge of SaaS and PaaS environments, including Microsoft 365, Cisco Webex, Zoom, and other digital workplace tools.
 * Experience with Microsoft Azure Active Directory and mobile device management (MDM) for Apple iOS devices.
 * Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.

Certifications: Relevant IT certifications (e.g., ITIL, Microsoft Certified Professional) are highly desirable., end user computing,itsm tool,itsm standard,itsm platform

## Description

UST are currently recruiting for highly skilled and customer-focused VIP Service Desk Specialist to support one of our flagship clients., Service Desk Support

 * Provide 24×7 Vip White-Glove service desk support via telephone, email, instant messaging (Cisco Webex), and walk-up requests.
 * Take end-to-end ownership of incidents and service requests, ensuring timely resolution.
 * Manage known incident resolution and known error management.
 * Fulfill standard service requests efficiently and accurately.
 * Coordinate with other teams and third-party vendors for escalations and issue resolution.
 * Record and report Service Level Agreement (SLA) and Key Performance Indicator (KPI) metrics.
 * Measure and report user satisfaction through transactional and relationship surveys.

User Satisfaction Measurement:

 * Conduct transactional satisfaction surveys after every ticket closure
 * Follow up on all negative feedback within one business day.
 * Administer monthly digital workplace experience surveys to assess overall IT service quality and identify improvement opportunities.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)