> Markdown version of [/jobs/ext/126985-onsite-desktop-support-systems-administrator](https://www.wearedevelopers.com/jobs/ext/126985-onsite-desktop-support-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite Desktop Support / Systems Administrator - **Company:** EXCELLENCE IT SOLUTIONS LLC - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Networking Basics, Microsoft PowerPoint, Azure Active Directory, Security Software, Server Administration, Microsoft SharePoint, TCP/IP, User Provisioning Software, Virtualization Technology, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, SentinelOne Expertise, Vmware - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cdb2688a7d7d1689 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * 3-5 years of experience in a high-volume support desk or MSP environment * Strong experience with Windows 10/11 and Microsoft Office environments * Hands-on experience with Microsoft 365, Azure AD, and endpoint management tools * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) * Experience with ticketing systems and documentation best practices * Excellent communication and customer service skills * Ability to work independently and as part of a team * Strong organizational and multitasking abilities * Willingness to continuously learn and pursue technical certifications, * Experience with Microsoft Intune and device management * Exposure to cybersecurity tools and frameworks * Experience with virtualization platforms (VMware, Hyper-V) * Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications, * Ability to sit or stand for extended periods * Ability to lift and move equipment up to 50 lbs * Frequent onsite work at client locations * Valid driver's license and reliable transportation required ## Description The Onsite Desktop Support / Systems Administrator will work as part of the Service Team, providing both onsite end-user support and systems administration across client environments. This role blends hands-on desktop support with infrastructure, cloud, and systems management responsibilities, making it ideal for a technician ready to grow into a more advanced engineering role., * Manage priorities in a fast-paced, high-demand environment * Handle Tier I/II IT support requests with a focus on responsiveness and resolution * Provide onsite customer support and end-user assistance * Assist with workstation imaging, deployment, and lifecycle management * Perform and document asset and inventory tracking initiatives * Deliver exceptional customer service and maintain strong client relationships * Troubleshoot and resolve issues including: + Password resets + Windows 10/11 OS issues + Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) + Mobile device support (iOS/Android) * Manage shipping/receiving and coordinate hardware logistics * Document, update, and close tickets within the PSA/ticketing system * Develop technical documentation for both technical teams and client stakeholders * Administer and support Microsoft 365, Azure AD, and Intune environments * Manage user provisioning, access controls, and group policies * Support endpoint security tools (e.g., SentinelOne, Defender, or similar platforms) * Assist with server administration (Windows Server, file/print services, basic virtualization) * Monitor and maintain system performance, patching, and updates * Support backup and disaster recovery solutions * Assist with network troubleshooting (DNS, DHCP, VPNs, firewalls, switches, Wi-Fi) * Participate in infrastructure upgrades, migrations, and client onboarding projects * Collaborate with engineering teams on escalations and project delivery ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)