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# Senior Helpdesk Engineer

- **Company:** XIT SOLUTIONS INC.
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $71,360.0 - $85,939.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Azure Active Directory, TCP/IP, Software Troubleshooting, Microsoft InTune, Servicenow
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8346c2dfa5c4090

## About the Role

Do you have experience in Windows?, 7+ years of experience in Help Desk, IT Support, or End User Support
Experience supporting Windows 10/11 environments
Familiarity with Microsoft 365, Azure Active Directory (Entra ID), and Microsoft Intune
Experience using ServiceNow or similar ticketing systems
Working knowledge of TCP/IP, DNS, VPN, and basic network troubleshooting
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:
Experience with SCCM/MECM
Microsoft certifications such as Azure Fundamentals or Modern Desktop Administrator
Experience supporting multi-site or distributed workforce environments



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