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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EXPERIENCED IT Systems Engineer & Support Specialist (REQ21840) - **Company:** Florida Atlantic University - **Location:** Boca Raton, FL, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Application Packaging, Cyber Security, Information Systems, Desktop Computing, Linux, Hyper-V, Hypervisor, Issue Tracking Systems, Kernel-Based Virtual Machine, LISTSERV, Microsoft Office, Microsoft SharePoint, Virtual Machines, Backup and Restore, Software Licensing, Scripting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Performance Monitor, Casper Suite, Veeam, Network Server, User Administration, Vmware - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3a0a8c21245e543d ## About the Role * Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience required. * Excellent customer service and communication skills. * Valid driver's license. PREFERRED QUALIFICATIONS * Experience using and supporting Windows, Apple macOS, iOS, Android, and Office 365. * Experience with Active Directory, Entra, Intune, and JAMF. * In-depth Linux experience * Experience using Hypervisors such as VMware, Hyper-V, KVM, etc. * Experience with enterprise backup software such as Veeam, CrashPlan, etc. * Strong technical writing skills. * Experience with scripting languages. ## Description * Must be experienced with setting up new Servers, Storage arrays, Virtual Machines, Enterprise Backup, Server Security, Firewalls, etc. * Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades. * Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems. * Must have experience with managing Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates. * Conduct weekly MDM (JAMF) audits to ensure device compliance; contact users and remediate non-compliant devices. * Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance. * Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits). * Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies. * Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners. Help Desk & User Support * Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues. * Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software. * Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs. * Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations. * Provision equipment and system access for new users. * Test and evaluate new tools, procedures, and software prior to deployment. * Create end-user documentation and maintain knowledge base articles. * Mentor and support Help Desk staff and student workers. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)