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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Manager - **Company:** Jaguar Land Rover Ltd. - **Location:** Mahwah, NJ, United States (Remote available) - **Experience:** Experienced - **Salary:** $107,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Build Process, Data Management - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=965f2b2299734564 ## About the Role * Bachelor's Degree in a related discipline or equivalent work experience * 7+ years automotive experience related to the role * 5+ years of experience in litigation operations, legal case management, or a related field; lemon law or consumer protection experience * 2+ years of people management experience with a track record of developing high-performing remote based teams * Along with your ambition to achieve the exceptional, there are several skills that you'll need to have to help you succeed here, including: * Relationship driven individual with strong stakeholder management, communication and influencing skills * Exceptional leadership to coach and manage the team * Strong analytical skillset * Good change management skills * Strong understanding of litigation workflows, documentation standards, and case lifecycle management. * Demonstrated ability to build processes, implement structure/data/workflows, and drive operational improvements. * Excellent communication, prioritization, and problem-solving skills. * Ability to thrive in a fast-paced environment with evolving priorities. ## Description REPORTS TO: Director of Technical Services At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential. Reporting to the in this role you will lead a growing team responsible for reviewing , analyzing, opining, and making recommendations on lemon law litigation cases. This role blends people leadership, operational excellence, and hands-on case work. The ideal candidate brings experience in litigation workflows, strong organizational instincts, and a passion for building scalable processes. This is a high-impact role with clear growth phases: establishing team structure and performance foundations, maturing best practices, and ultimately driving long-term operational strategy while maintaining direct involvement in case execution. WHAT TO EXPECT: In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it's a challenge that will help your career grow within an iconic organization. Here's what to expect: * Leadership & Team Development * Lead, coach, provide training, and develop a team responsible for intake, case management, document handling, communication workflows, and litigation support. * Establish clear performance expectations, KPIs, and accountability mechanisms. * Foster a culture of collaboration, continuous improvement, and high-quality work. * Identify upstream and downstream opportunities to reduce case volume, improve case quality, or enhance customer experience. * Provide expert consultation, opinion, and recommendation on technical investigation facts to in-house and external counsel. * Serve as the primary point of escalation for direct team members, for complex cases or operational challenges. * Onboarding of any new team members. * Operational Strategy & Process Improvement * Assess current workflows and identify opportunities to streamline, automate, or standardize processes. Introduce quality controls and consistency standards in process and data management * Build scalable systems that support improved turnaround times. * Partner with cross-functional teams (internal teams and external counsel) to ensure alignment and smooth handoffs. * Case Management (50% of role) * Manage the case load and capacity of team members * Ensure timely and accurate preparation of case files, documentation, and communications. * Support in-house and external counsel with reviewing , analyzing, opining, and making recommendations on lemon law litigation cases. * Monitor case progress and proactively address bottlenecks or risks. ## Related Videos - [Empowering Democratic Processes: Building a Hybrid Voting Platform](https://www.wearedevelopers.com/videos/1163-empowering-democratic-processes-building-a-hybrid-voting-platform) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Reusing apps between teams and environments through Containers](https://www.wearedevelopers.com/videos/107-reusing-apps-between-teams-and-environments-through-containers) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [7 Best Steps For Writing Good Software Technical Documentation](https://www.wearedevelopers.com/magazine/113-7-best-steps-for-writing-good-software-technical-documentation) - [Humanizing Your Documentation](https://www.wearedevelopers.com/magazine/133-humanizing-your-documentation)