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# Help Desk Analyst (Tier 1 Support)

- **Company:** Inc. (dci)
- **Location:** Hartford, CT, United States
- **Contract:** Temporary contract
- **Skills:** CompTIA Network+, Software Engineering
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=81c26232ed844eb2

## About the Role

* Residency: Must be a current resident of the State of Connecticut.
 * Citizenship: Must be a U.S. Citizen or Permanent Resident (required for Security Clearance eligibility up to Top Secret).
 * Education: High School Diploma or GED equivalent.
 * Certifications: Current CompTIA A+ Certification (or equivalent technical experience) is strictly required.
 * Candidates without current IT certifications or relevant professional experience will not be considered for immediate hire.

Preferred Qualifications:

 * CompTIA Network+ or Security+ certifications.
 * Prior experience in a customer-facing technical support role.

## Description

We are seeking motivated IT professionals to join our network of employer partners in the Connecticut area. The IT support field is expanding rapidly, and there is a steady need for specialists to assist end-users with hardware troubleshooting, software support, and system maintenance.

This is a technical support role requiring specific industry credentials and clearance eligibility. Successful candidates will be responsible for diagnosing technical issues, managing help desk tickets, and maintaining system security standards.

Essential Duties:

 * Troubleshoot hardware and software issues for end-users.
 * Document technical support tickets and resolution steps.
 * Assist with system updates, patches, and security configurations.
 * Maintain compliance with data security protocols.


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