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# Director, AI & Intelligent Systems

- **Company:** The Bbb
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Salary:** $130,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Data Governance, Machine Learning, Power BI, Large Language Models, Multi-Agent Systems, Outsystems, Prompt Engineering, Appian, Generative AI, Low-code, Virtual Agents, Data Pipelines, Serverless Computing
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=03df63c750284827

## About the Role

* 7+ years of progressive experience in technology roles, with at least 2+ years focused on AI/ML implementation and deployment
 * Demonstrated experience owning a technology or AI strategy/roadmap, including prioritizing initiatives, securing stakeholder buy-in, and reporting progress and ROI to senior leadership or executives
 * Demonstrated experience designing and deploying AI or intelligent automation solutions in an enterprise or organizational setting
 * Experience with LLM APIs, prompt engineering, and agentic AI frameworks (e.g., LangChain, AutoGen, or equivalent)
 * Experience integrating AI capabilities via APIs and managing data pipelines, vector databases, or RAG architecture
 * Proven ability to manage vendor relationships, write technical requirements, and evaluate third-party deliverables
 * Strong communication skills with the ability to translate technical concepts for non-technical executives and stakeholders

Let us know if you have:

 * Fortune 500 experience
 * Experience with low-code/no-code platforms (Decisions, Appian, OutSystems, or equivalent) in a governance or oversight capacity
 * Familiarity with AI governance frameworks, responsible AI principles, and emerging AI regulations
 * Experience building or managing AI products in consumer-facing or trust-sensitive contexts
 * AWS experience (e.g., AWS Certified Machine Learning - Specialty, AWS Solutions Architect)

## Description

The Director, AI & Intelligent Systems serves as BBB National Programs' subject matter expert on artificial intelligence designing, building, orchestrating and executing AI capabilities and integration across the organization's product portfolio and partner ecosystem. The Director role is hands-on, personally designing, building, and rolling out solutions to execute the AI strategy, rather than directing a team to deliver them. This role serves as the central integration point for AI across the organization's technology ecosystem, connecting capabilities, platforms, and vendors into a coherent whole rather than owning any single piece in isolation. The Director is responsible for weaving AI into and across existing systems including the Decisions low-code platform, the AWS AI/ML estate, and any future tools so that AI adoption happens as an integrated capability. The Director will translate business needs across our Programs and Corporate Functions into AI-powered solutions leveraging
vendor relationships, cloud-native services, and emerging AI frameworks to deliver measurable outcomes aligned with BBB National Programs' mission., AI Strategy & Roadmap

 * Execute the multi-year AI roadmap across BBB National Programs' ecosystem
 * Identify, prioritize, and justify AI use cases in collaboration with leadership
 * Present AI strategy, progress, and ROI to the CIO
 * Stay current on AI/ML advancements

AI Orchestration & Integration

 * Design and deploy agentic workflows, LLM integrations, and intelligent automation pipelines using AWS Bedrock, Step Functions, Lambda, and connected APIs
 * Integrate AI capabilities with the Decisions low-code platform and existing systems via API orchestration
 * Build and manage retrieval-augmented generation (RAG) pipelines, vector databases, and prompt engineering frameworks
 * Evaluate and select AI tools, models, and platforms appropriate to each use case (build vs. buy vs. configure)
 * Connect Power BI to the AI/ML estate to enable natural-language querying, automated insight generation, and predictive visuals - evolving reporting from static dashboards into an AI-connected decision layer

Vendor & Outsourced Development Governance

 * Serve as the primary relationship owner and technical point of contact with the Decisions platform vendor
 * Define technical requirements, acceptance criteria, and delivery standards for all outsourced Decisions development work
 * Manage vendor SLAs, sprint reviews, and escalation processes to ensure quality and alignment with BBB objectives
 * Maintain institutional knowledge of all Decisions-based workflows, configurations, and integrations

AWS AI/ML Estate Ownership

 * Ensure cost-effective, secure, and scalable use of cloud AI resources in alignment with AWS best practices
 * Collaborate with IT and security teams on access controls, data governance, and compliance within the AWS environment

Internal Enablement & Change Management

 * Build AI literacy across business units through training, workshops, and accessible documentation
 * Partner with leaders to embed AI tools into day-to-day workflows
 * Champion adoption of AI-powered capabilities and manage organizational change effectively


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