> Markdown version of [/jobs/ext/1272090-it-engineer-1st-2nd-line-support](https://www.wearedevelopers.com/jobs/ext/1272090-it-engineer-1st-2nd-line-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Engineer (1st/ 2nd Line Support)

- **Company:** CEMA LTD
- **Location:** Netherfield, UK
- **Salary:** £25,000.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Cyber Security, Document Management Systems, Identity and Access Management, Virtual Private Networks (VPN), Windows Servers, Network Connections, Remote Access Technology, Standard Sql, User Environment Management, Virtualization Technology, ServiceNow IT Service Management, Information Technology, User Accounts
- **Published:** July 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1da9a7e9e141f47b

## About the Role

Strong knowledge of Windows Server, Windows OS, Microsoft 365, networking, virtualisation, basic SQL, and cyber security., * GCSE or equivalent (preferred), * Technical support: 1 year (preferred)

 * Customer service: 1 year (preferred)

## Description

To provide first and second line technical support for all IT systems, infrastructure, and end users across the company, both on-site and remotely.

To diagnose, resolve, and escalate IT hardware, software, networking, and access-related incidents in a timely and professional manner.

To support the deployment, maintenance, and lifecycle management of IT equipment and systems, ensuring continuity of business operations.

1.2 Primary Objectives

To respond to, log, diagnose, and resolve IT incidents and service requests efficiently using the company IT ticketing system.

To support and maintain end-user computing environments, network connectivity, Microsoft 365 services, and virtualised systems while ensuring compliance with company policies and security standards.

 2. Main Duties

2.1 Provide 1st and 2nd line support to staff, assisting with logged IT-related incidents and service requests.

2.2 Diagnose and resolve hardware, software, operating system, application, and peripheral issues.

2.3 Provide support for VPN connectivity and remote access issues.

2.4 Answer phone calls and deal with face-to-face IT helpdesk enquiries.

2.5 Log, prioritise, update, and resolve incidents using the IT ticketing system.

2.6 Install, configure, prepare, maintain, and decommission IT equipment.

2.7 Organise delivery, return, and asset tracking of IT equipment.

2.8 Assist with document control and IT documentation.

2.9 Support user accounts, permissions, and access management.

 3. Supervisory Responsibilities

No direct supervisory responsibilities.

 4. Other Responsibilities

Comply with company Health & Safety, Quality Assurance, and Information Security policies.

 5. Decision Making

Day-to-day IT support decisions while escalating complex issues where required.

 6. Special Working Conditions

Office-based with occasional travel to other sites.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats)
- [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)