> Markdown version of [/jobs/ext/1272097-it-second-line-engineer-ftc-2-years](https://www.wearedevelopers.com/jobs/ext/1272097-it-second-line-engineer-ftc-2-years). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Second Line Engineer FTC 2 Years - **Company:** Kent Fire & Rescue Service - **Location:** Maidstone, UK (Remote available) - **Salary:** £37,478.0 - £42,104.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Microsoft Exchange Server, Issue Tracking Systems, Microsoft Office, Microsoft Operating Systems, Microsoft SharePoint, Office365, Information Technology, Laptops, Operational Systems, Mobile Data - **Published:** July 15, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d30dc092a6e782e0 ## About the Role * IT qualification (e.g. GCSE/A level in IT, HNC/HND in Computer Sciences, Microsoft certification etc) * Good communication skills and empathy towards non-technical customers. * Previously worked in an IT Help Desk environment. * Experience supporting following systems desirable: * PCs and Laptops * MS Office, MS Exchange, MS Windows, MS 365 * Intranet/Internet * Operational systems (e.g. Mobile data terminals) * Networks * Telephony etc. * SharePoint Online * Problem solving skills including problem identification and diagnosis. * Ability to learn new software/hardware in depth quickly, taking responsibility for own development and improvement., * IT Support: 1 year (preferred) ## Description The Helpdesk are essential to KFRS, providing support to circa 1500 staff, from operational fire-fighters to senior managers, supporting approximately 57 KFRS locations across Kent, plus mobile workers and working from home. This role will provide high level second line ITIL Compliant IT Helpdesk service to Kent Fire and Rescue, including user support and cover for other technical services. They will act as a lead in "day to day" support for first line and second line colleagues, utilising their advanced knowledge in supported products such as Microsoft Operating Systems and Office. They will work on complex escalations from the first line, supporting as needed to ensure the Helpdesk is covered. Working with a variety of staff across the organisation there will be no two days the same. As well as enjoying new challenges in your work, there will also be opportunities to expand your own learning. What you'll do: * Provide 2nd line support to internal staff helping to resolve incidents via ticket system and by giving telephone base support. * Escalating as appropriate and closing tickets when the user is satisfied. * Provide detailed advice and guidance to all users about systems, products and services available to them. * Supporting and maintaining the desktop operating systems and general maintenance of all IT related hardware and software. * Support occasional project work with the ability to research and take responsibility for the completion. * Where necessary, undertake the Technical Support role, including travelling to stations to resolve system and technical issues ## Related Videos - [From Zero to Mobile Developer in 45 Minutes With SwiftUI](https://www.wearedevelopers.com/videos/183-from-zero-to-mobile-developer-in-45-minutes-with-swiftui) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)