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# Technical Support Engineer (SaaS/API Focus) (Remote - Europe)

- **Company:** bookingkit GmbH
- **Location:** Berlin, Germany (Remote available)
- **Contract:** Temporary contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Software as a Service, Software Debugging, Linux, SQL Databases, Information Technology, Restful APIs
- **Published:** May 22, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=d291d6b37a3488fe

## About the Role

Do you have experience in Sales?, * Fluency in German & English.

 * Web Fundamentals: Proficiency in JavaScript and a solid understanding of how RESTful APIs work.
 * Debugging Skills: You're a pro with Browser DevTools and identifying why a script isn't firing.
 * Client Empathy: You enjoy helping people solve problems.

Super Awesome if You Have:

 * Familiarity with SEO/Tracking (GTM, GA).
 * Experience with SQL or Linux.
 * Knowledge of Italian.

## Description

At bookingkit, we are moving from stability to high growth. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: We aren't looking for someone to just 'answer tickets.' We need a Technical Bridge-someone who speaks the language of APIs and JavaScript but can also explain a complex integration to a C-level client. You will be the technical heart of our Revenue and Product teams.

You will be primarily responsible for designing and delivering technical solutions throughout the entire customer lifecycle-from initial sales and onboarding to long-term growth. Reporting to the Tech Support Lead, you will leverage your product expertise, technical background, and strong communication skills to provide precise, high-quality, and timely resolutions. Your work will directly support bookingkit's mission to drive revenue and streamline operations for our clients by utilizing agile principles, automation, and AI-driven tools to ensure scalable, top-tier service.

Hybrid or remote, the work setup choice is yours!

Your Day-to-Day

 * Solve Technical Puzzles: Deep-dive into 2nd-level support cases involving API implementations and widget integrations.
 * Empower Sales: Act as the technical expert in high-stakes sales meetings to remove "technical doubt" for enterprise clients.
 * Drive the AI Future: Help build and optimize our AI-driven support infrastructure and documentation.
 * Product Voice: Identify trends in technical issues and advocate for product fixes directly with the Engineering team.


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