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# Product Support Specialist

- **Company:** Motivosity, Inc.
- **Location:** Lehi, UT, United States
- **Salary:** $42,500.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Issue Tracking Systems
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e99da249f3789bf

## About the Role

* Technical abilities: familiarity with software and ability to troubleshoot common issues
 * AI-Forward mindset: Hands-on AI experience that goes beyond chat
 * Customer service skills: outstanding interpersonal skills to serve our customers
 * Communication skills: proficient written and verbal communication
 * Problem solving: strong ability to identify and solve problems
 * Technical college or relevant education is preferred
 * Upbeat, positive, and friendly personality that energizes those around you
 * Prior experience with Intercom or comparable ticketing systems is preferred
 * Prior technical support experience in a Saas environment is preferred

## Description

* Responding to customer inquiries, via email, chat, and phone to resolve tickets
 * Identify issues and define them clearly
 * Provide internal support and troubleshooting to customer success and implementation teams


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