> Markdown version of [/jobs/ext/1273306-security-operations-center-lead](https://www.wearedevelopers.com/jobs/ext/1273306-security-operations-center-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Security Operations Center Lead - **Company:** Carvana Co. - **Location:** Tempe, AZ, United States - **Experience:** Expert - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Cyber Security, Project Management Software, Microsoft Project, Software Systems, Wrike - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=892bc21910af1e0d ## About the Role * High school diploma or GED equivalent. * 3+ years of security operations or call center experience. * 1+ years of experience directly supervising/managing a team. * Ability to work flexible hours and shifts * Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience. * Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines * Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude. * Excellent verbal and written communication skills. * Able to help create, develop and implement process improvement(s). We'd love it if you also had * Bachelor's degree (ideally in business, finance or criminal justice) from an accredited college or university. * Crisis Management Leadership experience. * Experience with Jira, Wrike and/or MS Project project management software., * Must be able to read, write, speak, and understand English. ## Description The Safe and Secure Operations Center Functional Lead role is part of a 24/7/365 security team that analyzes and reports on risks to the company including facility intrusion, natural disasters, terrorism/crime, civil unrest, workplace violence, and other risks. In this role, you will lead a team that monitors cctv, access control, alarm systems for Carvana sites nationwide, operate 24/7 emergency phone lines and triage calls from site contacts and support on-site Safe and Secure Associates in responding to incidents. You'll supervise team members using software to recognize incidents that may place the company's sites, employees, or brand at risk, and provide coaching and guidance to help them analyze the potential impact to the business, and respond or escalate appropriately. The ideal candidate for this role is passionate about developing and helping team members to achieve individual and team-level results. This role requires the ability to articulate and demonstrate desired behavior, provide timely, effective, and actionable feedback, and to motivate others to balance urgency and quality. What you'll be doing * Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve. * Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives. * Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills. * Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values. * Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals. * Prevent and resolve conflict among team members. * Monitor and ensure adherence to systems, policies, procedures, and performance standards. * Maintain staff by recruiting, selecting, orienting, and training employees. * Positively reinforce and monitor progress toward team goals. * Timely and effectively communicate information to other relevant teams and stakeholders. * Support leadership and participate in implementation and execution of team/department initiatives, and strategies. * Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained. * Assign and hold team members accountable to work schedules to ensure appropriate staffing to meet relevant KPIs and goals. * Provide direction to Associates to ensure the appropriate response to routine and emergency calls, alarm and video triggers. * Assess alarm data, information and create independent recommendations to help drive alarm reduction. * Assess and lead ROC response to life safety incidents (medical, safety, natural disasters, etc.) and determine proper course of action for Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone, and/or software systems. * Ensure team adherence to outlined Service Level Agreements. * Maintain various records of communications and events. * Perform other duties as assigned ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Events like RSAC Get You CISOs. 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