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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician Level 1 - **Company:** Delta Community Supports - **Location:** Blue Bell, PA, United States - **Salary:** $44,970.0 - $50,003.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Antivirus Softwares, Cyber Security, Desktop Computing, Project Management Software, Microsoft Office, Microsoft Operating Systems, Windows Servers, Microsoft PowerPoint, Software Systems, Wi-Fi Technology, Network Switches, Malware, Information Technology, Laptops, Network Server - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e8930d5ea83a9fa ## About the Role * Strong presentation skills; Ability to use excellent oral and written communications skills * Strong analytical and problem solving skills * Strong customer service and collaboration skills * Ability to work effectively with people, facilitating their growth and development * Demonstrated commitment to equity, diversity and inclusion * Fully proficient at an advanced level in Microsoft Office, especially Word, PowerPoint and Excel and the ability to learn new and emerging software * Fully proficient in the operation of helpdesk ticket software and project management software * Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations * Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds * Ability to use telephone, voice mail, copier, fax machine, computer and calculator * Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills. * Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities * Physical activities needed to perform the essential job functions: reaching, lifting, finger dexterity, grasping, repetitive motions, and visual activity. * Ability to lift, pull and push 50 pounds., + Bachelor's Degree in IT or a related field + Valid driver's license in the state of residence + Two(2) to Five (5) years in an IT or technology related field; appropriate additional experience may be considered in lieu of the educational requirements + A+ certification preferred ## Description This position is responsible for routine maintenance, set-up, configurations, etc. for hardware and software systems, analyzing and resolving end-user trouble tickets. Assist with IT project work and documentation assigned. Ensure compliance with IT processes, cyber security practices, policies and procedures., * Assist the Director of Information Technology and Communications and Technology Manager with assigned projects, asset management, and comprehensive documentation. * Interface with users, answer questions and resolve technical problems with PCs, Laptops, Servers, Software, Networking/WIFI, and phone systems. * Perform routine maintenance, setup and configurations for hardware and software systems. * Analyze and resolve end-user trouble tickets submitted by phone, email, portal or in-person. * Escalate problems that fall outside of the skill level of this position to tier 2 support (Network and Computer systems Administrator or Director of IT). * Travel to supported sites to help with installations, routine maintenance or problems. Travel between PA and NJ office and facility locations as needed. * Understand and be able to use desktop and software support skills, including but not limited to: + Microsoft Operating Systems (Windows 10, Server 2012, 2016, 2019) + Microsoft Office (Word, Excel, PowerPoint) + Antivirus/Malware software + Desktop PCs, Laptops, Network Switches, and miscellaneous hardware * Write technical documentation for IT Staff and end-users. * Ensure compliance with Delta and IT processes and procedures. * Preaches and adheres to Delta Community Supports comprehensive cyber security policy. * Perform other duties as assigned by Communications and Technology Manager. ## Related Videos - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)