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# Web Portal Client Support Consultant

- **Company:** University of Iowa
- **Location:** Iowa City, IA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Web Portals, Laboratory Information Management Systems
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6bdd6ed26d27b668

## About the Role

Education or Equivalency Required:
A Bachelor's degree in a STEM or related field, or an equivalent combination of education and related experience.

Required Qualifications:

 * Demonstrated working knowledge and experience with:

o Microsoft Active Directory

o Help Desk Support

 * Excellent communication and customer relations skills.
 * Ability to apply critical thinking, technical problem solving, and analyzing system specifications.
 * Ability to perform tasks that require accuracy and attention to detail., * Experience in a hospital or clinical laboratory setting.
 * Experience with a Laboratory Information Management System (LIMS).
 * Knowledge of public health programs.
 * Ability to contribute to a successful team-oriented work environment.

## Description

The State Hygienic Laboratory (SHL), Iowa's Environmental and Public Health Laboratory, at the University of Iowa, under contract with the Iowa Department of Health and Human Services, has an exciting full-time opportunity for an IT Support Analyst in the Coralville, Iowa facility. The primary function of the position is to provide customer support for the SHL's web portal clients. Support services include provisioning and deprovisioning client accounts, resetting account passwords, and assisting clients with web portal use. Troubleshoot client issues and referring issues to the appropriate technical group., In order to be considered for an interview, applicants must upload the following required documents and mark them as a "Relevant File" to the submission:

 * Cover Letter
 * Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.


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