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# Service Desk Specialist in Dallas

- **Company:** Energy Jobline
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cloud Computing, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, System Center Configuration Manager, Networking Basics, Azure Active Directory, Remote Service Software, Microsoft InTune
- **Published:** July 15, 2026
- **Apply:** https://www.energyjobline.com/job/service-desk-specialist-dallas-31153527

## About the Role

The ideal candidate will have experience supporting Microsoft technologies, troubleshooting hardware and software issues, and providing both remote and deskside support. This role offers excellent career growth opportunities within a stable and expanding organization committed to investing in technology and its employees., Success in this role requires strong troubleshooting skills, excellent communication, and the ability to manage multiple priorities while maintaining high service standards., Service Desk bachelor's degree is a plus.

 * Microsoft certifications (MS-900, MD-102, AZ-900, or similar).
 * Experience with ITIL or IT Service Management (ITSM) best practices.
 * Experience with endpoint management solutions such as Microsoft Intune or SCCM.
 * Familiarity with enterprise networking fundamentals.
 * Experience supporting hybrid or cloud-based Microsoft environments.
 * Knowledge of cybersecurity best practices and user account security.

Technical Skills

## Description

The Service Desk Support Specialist is responsible for providing first- and second-level technical support to employees across the organization. This individual will serve as the primary point of contact for technical incidents, service requests, and end-user support while ensuring timely resolution of issues and an outstanding customer experience., * IT Service Desk

 * Help Desk Support
 * Desktop Support
 * Windows 10
 * Windows 11
 * Microsoft 365
 * Microsoft Office
 * Microsoft Teams
 * OneDrive
 * Outlook
 * Active Directory
 * Azure Active Directory (Entra ID)
 * Office 365 Administration
 * Remote Support Tools
 * Hardware Troubleshooting
 * Software Installation
 * Printer Support
 * User Account Administration
 * Incident Management
 * Ticketing Systems
 * Customer Support

 * Microsoft Intune
 * SCCM / MECM
 * ITIL
 * Endpoint Management
 * Windows Imaging
 * Basic Networking
 * VPN Support
 * Multi-Factor Authentication (MFA)


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