> Markdown version of [/jobs/ext/1273905-help-desk-specialist-1](https://www.wearedevelopers.com/jobs/ext/1273905-help-desk-specialist-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist 1 - **Company:** COMMUNITY BANK, N.A. - **Location:** Syracuse, NY, United States - **Experience:** Experienced - **Salary:** $45,240.0 - $63,440.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Issue Tracking Systems, Office Automation, Information Technology - **Published:** July 15, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17594103?backUrl=%2Fcareer%2F17594103%2FHelp-Desk-Specialist-1-New-York-Syracuse ## About the Role Education/Training: * High school diploma, GED or equivalent * Prior information technology or help desk experiencepreferred * BS/BA in IT, Computer Science or relevant field a plus Skills: * Proven experience as a help desk technician or other customer support role in * Tech savvy with working knowledge of office automation products, remote endpoint management tools. * Excellent communication skills * Customer-oriented, ability to work independently as well as in a team and remain on task * Good understanding of computer systems, mobile devices and other technology products * Ability to diagnose and resolve basic technical issues quickly * Must have a valid driver's license Experience: * A minimum of two (2) years related experience required. Preference will be given to candidates with previous help desk/call center experience * All applicants must be 18 years of age or older, The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. ## Description We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customers value is maintained to the standards set forth by the company. * Provide first level contact and communicate resolutions to end users via phone for ticketing system * Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. * Properly escalate unresolved questions/issues to the next level of support * Track, route and redirect problems to correct resources * Meet or exceed SLAs in response to resolving tickets and phone support request * Install, modify, and repair computer software * Walk end users through problem solving process * Follow up with end users, provide feedback and see problems through to resolution * Use excellent customer service skills to exceed users' expectation * Recommend procedure modifications or improvements as needed * Preserve and grow your knowledge of help desk systems, products, and services * Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner ## Related Videos - [Outclassing Frontier LLMs at Extracting Information](https://www.wearedevelopers.com/videos/100303-outclassing-frontier-llms-at-extracting-information) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Reinventing Work, Identity & Leadership in a Changing World](https://www.wearedevelopers.com/videos/1821-reinventing-work-identity-leadership-in-a-changing-world) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)