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# ServiceNow Product Owner

- **Company:** Booz Allen Hamilton Inc.
- **Location:** Reston, VA, United States
- **Experience:** Experienced
- **Salary:** $77,600.0 - $176,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Cyber Security, Scrum Methodology, Enterprise Software Applications, Information Technology, Performance Monitor, Servicenow
- **Published:** July 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9031855/servicenow-product-owner

## About the Role

* 3+ years of experience working in Agile or Scrum environments
 * 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value met rics
 * Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations
 * Experience leading training sessions or managing change initiatives
 * Experience with ITIL best practices
 * Knowledge of ServiceNow modules, including suites such as ITSM or ITOM
 * Ability to manage backlogs and work with development teams
 * Active TS/SCI clearance; willingness to take a polygraph exam
 * HS diploma or GED and 7+ years of experience supporting IT projects and activities, Asso cia te's degree and 5+ years of experience supporting IT projects and activities, or Bachelor's degree and 3+ years of experience supporting IT projects and activities
 * Ability to obtain a DoD 8570.01-M Information Assurance Techni cia n ( IAT ) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification within 30 days of start date

 * Experience in a government, defense, or high-security environment
 * Experience integrating ServiceNow with other enterprise systems
 * Knowledge of platform performance monitoring and analytics
 * Possession of excellent communication, collaboration, and stakeholder management skills
 * Bachelor's degree in IT, CS, or a related field
 * ITIL 4 Certification
 * ServiceNow Certifications such as Certified System Administrator or Certified Implementation Spe cia list Certification

## Description

We are seeking a skilled and mission-driven ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management ( ITSM ) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management.

 * Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals.
 * Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy.
 * Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements.
 * Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity.
 * Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization.
 * Lead change management efforts asso cia ted with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered.
 * Monitor platform usage, gather user feedback, and analyze met rics to drive continuous improvement initiatives.


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