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# System Support Technician

- **Company:** Prime Inc.
- **Location:** Franklin, KY, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Spyware, Antivirus Softwares, Data Recovery, Networking Hardware, Microsoft Software, Software Engineering, Wireless Devices, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=51d1b8ae215679b0

## About the Role

Must have at least 2 years experience., · High school diploma or equivalent and relevant certifications

· Professional IT experience REQUIRED

· Ability to work varied schedule including weekend and early morning shifts

· Be able to communicate and be able to interact with all levels of personnel.

· Must have excellent written and verbal communication skills

· Knowledge of Microsoft Applications

· Knowledge of warehouse operations is a plus

· Analytical and technical skills is a must

Work Environment:

· Ability to work in a distribution center environment with a variation of colder temperatures.

· Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

· Lifting up to 50lbs, * System Support: 1 year (Required)

 * Help desk: 1 year (Preferred)
 * Windows: 1 year (Preferred)

## Description

· Resolve and log emails sent to IT support.

· Respond and resolve IT related issues over the phone.

· Setup, maintain, troubleshoot company mobile phones

o Data recovery

o Troubleshoot hardware and software issues

o Implement anti-virus software and use for virus and spyware removal as needed

· Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.

· Resolve any Microsoft imbedded OS configuration issues

· Resolve any mobile and wireless devices.

· Setup, configure, and troubleshoot network devices and infrastructure

· Process approved "I.T Request" forms which could include:

· Maintain a clean, neat, organized work area at all times.

· Updating equipment inventory and maintain assets.


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