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# Audio/Visual (IT) Support Assistant [Durham]

- **Company:** Matlen Silver
- **Location:** Durham, NC, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Collaborative Software, Issue Tracking Systems, Cisco WebEx
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dc155763d3151481

## About the Role

* No high school diploma, * High school diploma or GED (or equivalent experience).
 * 1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
 * Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers,
 * cameras).
 * Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.
 * Ability to communicate technical instructions clearly to non-technical users.
 * Ability to lift and carry equipment up to 50 lbs and to set up equipment for conference rooms and event spaces.
 * Willingness to work occasional evenings based on event needs.

## Description

* Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers,
 * mixers, cameras, laptops, clickers, and adapters).
 * Provide on-site and remote "day-of" support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and
 * screen sharing.
 * Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera
 * framing, network/stream interruptions) and escalate complex problems to the AV support specialists.
 * Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and
 * content sharing.
 * Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored
 * appropriately.
 * Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status),
 * preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring
 * issues/trends to improve room reliability.
 * Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions.
 * Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
 * Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
 * Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all
 * stakeholders.


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