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# 911 Technical Analyst I

- **Company:** Sinch, LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $56,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Log Files, Scrum Methodology, Data Delivery
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=21be6399d506836e

## About the Role

* 3+ years' experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred

 * Diligent attention to detail, strong organizational skills, and ability to quickly move between topics/situations in a fast-paced environment

 * Skilled in communicating issues, impacts, and corrective actions to internal and external representatives

 * Ability to digest and communicate both technical and business information in verbal and written form

 * Bachelor's Degree or equivalent work experience

Preferred

 * Technical understanding of VoIP and Wireless 9-1-1 solutions and operations

 * Technical understanding of Next Generation 9-1-1 solutions and operations

 * PIDF-LO and Telematics 9-1-1 solutions

 * 9-1-1 incident management

 * Agile scrum project development

 * Solid technical writing ability

## Description

As a member of the Emergency Services team, the 9-1-1 Technical Analyst supports and maintains Sinch's 9-1-1 solutions. The ideal candidate understands the complexity and critical nature of 9-1-1 calls, data delivery and provisioning. They should be comfortable using a variety of systems to manage daily operational needs and to be a primary resource for identifying and resolving issues. We are looking for someone who can interface equally and effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This position requires someone who is driven, self-motivated, focused, and adaptable.

Your Impact & Responsibilities

 * Provide technical expertise on the operation of Sinch's internal 9-1-1 systems including validation and provisioning processes

 * Manage all data for a 9-1-1 system, including PSAPs, pANIs , shapefiles, and MSAG

 * Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify root cause and resolution.

 * Review utilization reports to identify issues

 * Investigate errors using online systems and log files and work with existing teams to resolve

 * Document processes and identify areas of improvement

 * This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents


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