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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT SPECIALIST I - **Company:** Town of Falmouth, MA - **Location:** Falmouth, MA, United States - **Experience:** Starter - **Salary:** $62,816.0 - $67,163.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Office365, Information Technology - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d5af5329de117931 ## About the Role Minimum Qualifications: High school diploma or equivalent (associate degree and/or relevant certifications in a related field preferred) and a minimum of three (3) years of full-time professional IT support experience; or any equivalent combination of education, training, and experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position. Experience supporting Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, and help desk ticketing systems is strongly preferred. Must possess a valid driver's license and successfully pass a comprehensive background check conducted by the Falmouth Police Department that includes Criminal Justice Information Services (CJIS) Unescorted Access Clearance. The successful candidate provides exceptional customer service, enjoys helping others solve technical problems, communicates technical information clearly to non-technical users, thoroughly documents technical work, and exercises initiative in researching and resolving technical issues while recognizing when issues should be escalated to senior IT staff. The successful candidate must be capable of working both independently and collaboratively as part of a team, maintaining strict confidentiality, and establishing positive working relationships with employees throughout the organization. ## Description The Town of Falmouth welcomes applications from team-oriented IT professionals for the position of IT Support Specialist I (Help Desk). This is a stable, full-time, year-round, benefited position that serves as the Town's primary Tier I help desk professional, providing first-level technical support and exceptional customer service while supporting the technology systems relied upon by Town employees to deliver essential municipal services. The IT Department provides technology support to Town departments and facilities throughout Falmouth, including public safety operations, by maintaining the computer systems, networks, software, telecommunications, and technology infrastructure that support daily municipal operations. This position offers an excellent opportunity for an IT professional seeking meaningful public service work in a collaborative, fast-paced municipal environment. The IT Support Specialist I position is based primarily at the Falmouth Town Hall and works 40 hours per week, Monday through Friday, from 8 a.m. to 4:30 p.m., with a half-hour unpaid lunch break. This position participates in an after-hours on-call rotation and periodically works overtime to support scheduled off-hour maintenance, emergencies, and special Town events, including the biannual Town Meetings, the Falmouth Road Race, the Town's Fourth of July fireworks celebration, and the Barnstable County Fair. Under the general direction of the IT Director, the IT Support Specialist I performs professional technical support, customer service, administrative, and help desk functions that include, but are not limited to: * Serving as the primary point of contact for Town employees seeking technical assistance through the Town's help desk ticketing system, telephone, email, and walk-in support while providing exceptional customer service; * Monitoring, prioritizing, documenting, and responding to help desk requests while maintaining accurate records and keeping the IT Director informed of recurring or unresolved issues; * Troubleshooting and resolving Tier I hardware, software, Microsoft 365, printer, mobile device, network, and other technical issues while recognizing when to escalate more complex matters to senior IT staff; * Thoroughly documenting troubleshooting efforts, resolutions, and other technical work performed, while preparing end-user instructions and knowledge base documentation to improve departmental efficiency; * Assisting with onboarding and offboarding Town employees by creating user accounts, assigning usernames, passwords, permissions, software, and equipment, and maintaining accurate documentation; * Providing basic technology training to Town employees, assisting with updates to the Town website, and supporting departmental technology projects as assigned; * Processing departmental accounts payable invoices and providing administrative support to the IT Director as needed; * Participating in the Department's after-hours on-call rotation and assisting with scheduled maintenance, emergencies, special events, and other projects requiring technical support outside of normal business hours; and * Performing all other related duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)