> Markdown version of [/jobs/ext/1275310-it-support-representative-remote](https://www.wearedevelopers.com/jobs/ext/1275310-it-support-representative-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Representative - (Remote) - **Company:** Qureos Inc - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, System Configuration, Issue Tracking Systems, Microsoft Office, Remote Desktop Services, ServiceNow IT Service Management, Information Technology, User Accounts - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=03306973f97616ad ## About the Role This position is ideal for individuals with strong communication skills, problem-solving abilities, and an interest in information technology. Comprehensive training and ongoing support will be provided to help you develop your technical knowledge and succeed in the role., * High school diploma or equivalent required. * Basic understanding of computer systems, software applications, and technical troubleshooting. * Strong problem-solving skills with the ability to diagnose and resolve basic technical issues. * Excellent written and verbal communication skills. * Ability to manage multiple support requests while maintaining accuracy and efficiency. * Basic knowledge of Microsoft Windows, Microsoft Office applications, and common IT tools. * Ability to maintain confidentiality when handling company and user information. * Strong customer service skills with a professional and solution-oriented approach., * Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field is a plus. * Previous experience in IT support, help desk, customer service, technical support, or administrative technology roles is beneficial but not required. * Experience with ticketing systems, remote desktop tools, Microsoft 365, Active Directory, or IT service management platforms. ## Description As an IT Support Representative at Fuentes Corp, you will provide remote technical assistance and support to employees and users experiencing hardware, software, and system-related issues. You will serve as a primary point of contact for technical inquiries, assisting with troubleshooting, resolving basic IT concerns, and ensuring users receive timely and effective support., * Provide remote technical support and assistance for hardware, software, and system-related issues. * Respond to user support requests through phone, email, chat, and IT ticketing systems. * Troubleshoot common technical issues involving computers, applications, operating systems, and user accounts. * Assist users with password resets, account access, software installation, and basic system configurations. * Document support requests, solutions, and troubleshooting steps within ticketing systems. * Identify recurring technical issues and escalate complex problems to appropriate IT teams. * Provide clear instructions and guidance to users to help resolve technical concerns. * Support remote employees with technology setup, equipment assistance, and onboarding-related requests. * Maintain knowledge of company IT procedures, security guidelines, and supported technologies. * Deliver professional, responsive, and customer-focused technical support. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)