> Markdown version of [/jobs/ext/1275415-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1275415-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Dentsply Sirona - **Location:** Johnson City, TN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Outlook, Cisco Systems VPN Client, Microsoft Office, Microsoft SharePoint, Software Asset Management, Information Technology, Yammer, User Administration - **Published:** July 15, 2026 - **Apply:** https://dejobs.org/x/x/F195E80F49F94077A1136361889923CB/job/ ## About the Role * Relevant Technical training preferred. * Microsoft Certification preferred. Language skills * English - Advanced (C1), any other language is an advantage Years and Type of Experience: * 1- 2 years' relevant experience Key Required Skills, Knowledge and Capabilities: * Internationally and culturally aware * Strategic focus with the ability to also operate tactically when needed * Exceptional Analytical thinking with effective judgment and decision-making capabilities * Patience with users and ability to remain calm * Strong written and verbal communication skills * Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent * Interpersonal skills that function to create connections and positive experiences for customers * Technological skills specific to the company's products and trouble-shooting practices ## Description The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products. Duties are performed at various levels within the defined title., * Provide advanced customer service and technical support to end-users for hardware and software * Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary * Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures * Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data * Provide guidance and explain policies and procedures to IT support staff and end-users * Train customers on new devices and technologies * Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution * Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers * Implement security policies and protocols * Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current * Review and evaluate new hardware and software products; recommend the implementation of new products * Replace equipment that has reached the end of its warranty or lifecycle * Create, track, and maintain reports and provide updates to management * Assist in tracking and maintaining hardware and software inventory; interact with vendors * May monitor infrastructure issues and resolve or escalate to higher levels of support * May mentor, train, and direct the work of other staff members and/or student workers * Maintains full compliance with all corporate network Standards and SOPs as well as all SOX and FDA Part 11 guidelines. * Prioritize and implement standard services * Troubleshoot client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN) * Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships) * Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive) ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)