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# IT Help Desk Support

- **Company:** The Alliance
- **Location:** Waco, TX, United States
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Office, Service Pack, Peripherals
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3ae51e28589ec14d

## About the Role

Required qualifications/skills:- Working knowledge of Windows 10/11, Microsoft Office, and Teams- Basic Active Directory user/security group administration- Basic familiarity with Microsoft 365/Azure- Strong customer service, organization, documentation, and prioritization skills- Ability to follow written procedures precisely and explain technical concepts clearly- Apple iPhone/iPad basics; MDM familiarity a plus; ticketing/knowledge base experience a plus; A+/Network+/MCP desired
Apply today to help keep our teams productive, secure, and supported.

## Description

Alliance Bank Central Texas is hiring a Help Desk Support professional to deliver dependable, hands-on technology support for bank staff. You'll restore service quickly, protect security standards, and keep clear records so problems are solved-and prevented-efficiently.
Key responsibilities include supporting email, hardware, software, connectivity, and product-specific incidents; using approved diagnostic and ticket-tracking tools; installing and maintaining workstations and peripherals; applying desktop security patches; handling device moves/adds; documenting fixes and building step-by-step scripts for the Operations Center; training users on core tools such as Microsoft Office and Teams; and escalating unresolved items to the appropriate tier while maintaining logs.


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