> Markdown version of [/jobs/ext/1277565-end-user-support-specialist](https://www.wearedevelopers.com/jobs/ext/1277565-end-user-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist - **Company:** Expedient Technology Solutions, LLC - **Location:** Miamisburg, OH, United States - **Salary:** $50,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, CompTIA Network+, File System Permissions, Networking Basics, Network Connections, Computer Performance, Data Logging - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fc8b9444b8818343 ## About the Role * It is desired that you have a minimum of an associate degree in a related technical field, but not required. * There are company-specified certifications you must achieve to be in this position. * Having one year of experience in a related technical role is required. * This position requires completing process and technical training during your first 30 days. These requirements involve shadowing team members, client communication expectations, and specific technical skills/knowledge. This will be outlined in your onboarding schedule. Technical skills and knowledge involve but are not limited to, active directory, email configuration, OS troubleshooting, software installation/troubleshooting, and basic networking., * Associate (Preferred) Experience: * technical: 1 year (Required) License/Certification: * CompTIA Network+ (Preferred) * CompTIA CySA+ (Preferred) Ability to Commute: * Miamisburg, OH 45342 (Required) ## Description * Work assigned client tickets that can be resolved in-house in a detailed and efficient manner. This is done by over-the-phone assistance, logging into client machines remotely, and traveling onsite. * Perform account terminations, application support/vendor liaison, active directory, and file permission changes. * Work on computer performance issues and email configuration/changes. * Handle minor firewall changes and network connectivity troubleshooting. * Document and record time for all actions taken when working or resolving customer issues in the RMM system. * Triage incoming service tickets following the ETS process guidelines. * Assist in creating documentation and procedures as you see the need. * Be proactive in seeking additional duties and responsibilities. * Participate in the on-call rotation. Essential Skills * Effectively communicate with clients and ETS team members. Communication is key to our success. * Be innovative and consultative when working with clients. The value of ETS comes not only from solving the client's issues but helping to avoid reoccurring issues. * Balance responsibilities to ensure efficiency. * Think about the best ways to organize your work to drive efficiency and deliver high-quality and responsive support to our clients. * Collaborate with team members on projects and issues. Provide and receive training as necessary. Expectations & Professional Growth * Follow ETS policies, procedures, and service delivery expectations to ensure consistency. * Work scheduled hours Monday through Friday between 8:00 AM and 5:00 PM, with possible after-hours support. * It is expected you will continue to grow as a team member through continued education (certification plan), research and study, and interaction with other professionals and leaders. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)