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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** SOLACE - **Location:** Redwood City, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Amazon Web Services, Apple Mac Systems, Software as a Service, Computer Networks, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Wi-Fi Technology, Network Routers, Cloud Platform System, Okta, Information Technology, Wikis, Gsuite, Hardware Asset Management, User Administration - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e1cb59fa5bcd89b1 ## About the Role * 3 - 6 years of experience in IT support, helpdesk, or systems administration * Strong knowledge of macOS and Windows operating systems. * Demonstrated experience with cloud-based SaaS applications. * Strong Tier 1 and Tier 2 support experience. * Familiarity with identity and access management (IAM) tools, MDM systems, and ticketing platforms. * Fundamental understanding of networking concepts including VPN, DNS, Wi-Fi, and IP configuration. * Excellent troubleshooting, communication, and interpersonal skills. * Experience supporting a distributed or hybrid workforce. * Working knowledge of cloud environments (AWS, GCP, or similar). * Relevant certifications such as CompTIA A+, Network+, or equivalent. ## Description We're seeking an IT Support Engineer to own Tier 1 and Tier 2 support during a period of rapid growth. This role will be the frontline of our IT function - handling day-to-day support requests while also diving deeper into more complex system, access, and device issues. You'll be the person our team turns to when something breaks, when someone needs access, or when we're evaluating whether a new tool will actually work in our environment. From shipping a new hire's laptop and provisioning accounts to troubleshooting authentication failures or resolving endpoint management issues, you'll ensure our internal technology runs reliably and securely. This is a hands-on role with real ownership: you'll triage, resolve, and escalate appropriately - while helping us build better systems and processes along the way., * Troubleshoot and resolve hardware, software, and connectivity issues on macOS, Windows, and mobile platforms. * Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password. * Support and maintain Slack, Zoom, and other applications used across the organization. * Administer device management and endpoint-security tools. * Maintain the company's hardware inventory, asset tracking, and license management systems. * Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements. * Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki. * Assist with network and office infrastructure support where applicable, including printers, routers, and A/V systems. * Participate in IT projects and process-improvement initiatives as assigned. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Living Documentation That Can't Die](https://www.wearedevelopers.com/videos/2025-living-documentation-that-can-t-die) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Impact of AI on Game Development and the Industry](https://www.wearedevelopers.com/videos/100297-the-impact-of-ai-on-game-development-and-the-industry) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)