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# Support Engineer

- **Company:** Oracle
- **Location:** Springfield, IL, United States
- **Experience:** Experienced
- **Salary:** $48,006.0 - $93,704.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Databases, Issue Tracking Systems, Enterprise Messaging Systems, SQL Databases, Computer Network Technologies, Electronic Medical Records, Backend, Information Technology, Health Level Seven International, Cerner CCL
- **Published:** July 15, 2026
- **Apply:** https://dejobs.org/x/x/5C9F8B7921AB48E3827CFF42417A4FD0/job/

## About the Role

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required., * 3+ years of experience in customer support, technical support, IT services, or healthcare industry

 * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
 * Experience with troubleshooting, help desk environments, or ticketing systems
 * Ability to work onsite 3 days per week in one of the designated hub locations
 * Ability to obtain required government security clearance

Preferred Skills

 * Basic IT and networking knowledge
 * Experience with SQL or querying databases
 * Familiarity with CCL, HL7, or healthcare systems
 * Exposure to backend troubleshooting or system maintenance
 * Technical certifications (preferred)

## Description

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues., * Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows

 * Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
 * Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
 * Collaborate cross-functionally to escalate and resolve complex or critical issues
 * Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
 * Prioritize workload effectively to meet service level expectations and client needs
 * Provide guidance and support to internal stakeholders on escalated customer situations
 * Contribute to a collaborative team environment by sharing knowledge and supporting peers
 * Participate in after-hours, weekend, and holiday on-call rotations for critical issue support


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