> Markdown version of [/jobs/ext/1278645-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/1278645-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** AIR CONDITIONING EQUIPMENT SALES, LLC - **Location:** Irvine, CA, United States - **Salary:** $45,760.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Computing Platforms, System Configuration, Issue Tracking Systems, Instant Messaging Technology - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f5bf3e8b70c476f3 ## About the Role * Background in electronics, IT, A/V, or international technical support is preferred; science or engineering majors are a plus. * Strong service mindset, excellent communication skills, and the ability to resolve customer issues independently. * Familiarity with customer service processes and systems; experience with CRM or service system setup is a plus. * Passionate about video and tech products, with strong analytical thinking, creativity, and team collaboration skills. ## Description As a Field Application Engineer at HEVO Technology (the official distributor of Hollyland), you will serve as the premier technical expert and primary bridge between our professional clients and our engineering headquarters. This role focuses on delivering exceptional pre-sales technical consultations, solution designs, and advanced product training for our high-end wireless video transmission and intercom systems. You will collaborate closely with local sales teams and regional distributors to ensure smooth technical deployments in standard broadcast, studio, and production environments. This position requires a dedicated technical specialist who enjoys solving sophisticated engineering challenges without bearing direct sales or commercial targets., * Customer Technical Support & Product Training :Deliver online and offline product training for business team members and relevant distributors, and provide feedback on both services and product performance. Offer technical support to dealers and end-users via phone, email, ticketing systems, and instant messaging; handle onsite support when necessary to ensure high customer satisfaction. After-Sales Ticket Management & Service Efficiency Handle after-sales service tickets through the system platform, following through the entire process until closure, ensuring timely responses and effective resolutions. Coordinate and share ticket-related updates across departments to support business and marketing needs efficiently. * Product Quality Feedback & Continuous Improvement:Identify and record product quality issues during after-sales interactions and report them to the Shenzhen headquarters for further investigation and product enhancement. Gather local product insights and track competitor trends within the North American market to maintain a strong understanding of industry shifts. Collaborate with R&D and quality teams to assist in tracking and verifying improvement actions. * Specialized Scenario & Solution Delivery:Provide professional on-site ecosystem configuration plans and deliver tailored technical solutions for professional clients in complex video and audio product scenarios. * Overseas After-Sales Coordination:Serve as the liaison for after-sales service in the Americas, including communication with local distributors and service points; coordinate with headquarters to fulfill regional support requirements. * Technical Support for Events & Exhibitions:Provide technical support for offline events and exhibitions in collaboration with business and marketing teams; ensure smooth operation of demo equipment and generate post-event technical reports. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)