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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician / Onsite Technician - **Company:** JAKER TECHNOLOGIES INC - **Location:** Doylestown, PA, United States - **Experience:** Starter - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Business Software, Cyber Security, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Azure Active Directory, Cloud Services, Remote Service Software, Wireless Networks, Wi-Fi Technology, Connectivity Problems, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6af73d7e88fd890 ## About the Role * 1-3 years of experience in help desk, desktop support, IT support, field service, or a related technical role preferred. * Working knowledge of Windows, Microsoft 365, Teams, email, printers, networking basics, and common business applications. * Ability to troubleshoot hardware, software, connectivity, and user access issues. * Strong customer service skills and the ability to explain technical issues in simple terms. * Good written documentation habits and attention to detail. * Comfortable working both independently and as part of a service team. * Professional appearance and communication when working at client sites. * Valid driver's license and reliable transportation for onsite client visits. * Ability to lift and move computer equipment as needed. * Helpful, But Not Required * Experience working for a Managed Service Provider or IT services company. * CompTIA A+, Network+, Microsoft, or similar certifications. * Basic experience with Active Directory, Microsoft Entra ID, endpoint protection, backups, firewalls, switches, VPNs, or wireless networks. * Interest in cybersecurity, cloud services, automation, or IT project work. * Ability to spot client technology needs that should be brought to the attention of management. ## Description Jaker Tech is looking for a dependable, customer-focused Help Desk Technician / Onsite Technician to join our service team. This is a hands-on IT support role for someone who enjoys solving problems, helping people, and working with a variety of business technology environments. You will provide both remote help desk support and onsite service for our clients, helping them stay productive, secure, and supported. This position is a good fit for someone who likes variety.Some days you may be troubleshooting user issues remotely, and other days you may be onsite setting up equipment, resolving connectivity problems, or supporting a client project. What You Will Do * Respond to client support requests by phone, email, ticketing system, and remote support tools. * Troubleshoot issues involving desktops, laptops, printers, email, Microsoft 365, internet access, Wi-Fi, software, and user accounts. * Perform onsite service visits for equipment setup, troubleshooting, maintenance, repairs, and technology deployments. * Set up and configure workstations, monitors, printers, phones, mobile devices, and related equipment. * Assist with new user setups, password resets, access changes, and basic account administration. * Document work performed, time spent, troubleshooting steps, and resolutions in the ticketing system. * Communicate clearly with clients about issue status, next steps, and resolution. * Escalate more complex issues to senior technicians or management when needed. * Represent Jaker Tech professionally while working with clients remotely and at their locations. * Identify recurring issues or opportunities to improve a client's technology environment., A Typical Day May Include * Reviewing and working assigned support tickets. * Helping a client user regain access to email or a shared file. * Troubleshooting a laptop, printer, or network connection issue. * Driving to a client site to install equipment or resolve an onsite support need. * Documenting your work so the service team has accurate information. * Collaborating with other technicians to resolve a more complex issue. Why Join Jaker Tech * You will work in a practical, hands-on role where your work directly helps clients. * You will gain exposure to a variety of business technology environments rather than doing the same task every day. * You will be part of a team that values responsiveness, professionalism, and doing the job right. * You will have opportunities to keep learning and grow your technical skills over time. * You will play an important role in helping small and mid-sized businesses stay productive and secure. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Hate organising your photos? 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