> Markdown version of [/jobs/ext/1278663-technical-support-for-a-cybersecurity-company-remote](https://www.wearedevelopers.com/jobs/ext/1278663-technical-support-for-a-cybersecurity-company-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support for a Cybersecurity Company (Remote) - **Company:** LTV PROPERTIES, INC. - **Location:** United States (Remote available) - **Salary:** $9,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Bomgar, Cyber Security, Microsoft Desktop Optimization Pack, Salesforce.Com - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=07826f7711763e6e ## About the Role We're looking for a Technical Support professional with at least 1 year of experience in Cybersecurity Technical Support. The ideal candidate can multitask efficiently, troubleshoot customer issues through chat, email, or calls, and deliver timely, highquality resolutions., Years of Experience 6+ months customer service or technical support required. Software/platforms required MS Teams, Salesforce, Bomgar, Dexter not really required but preferred. Skills and Experience Required "KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS * Minimum of high school diploma or equivalent required, post high school education preferred. * Technical certifications including A+, Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired. * 6+ months customer service or sales experience required. * Ability to work on multiple projects and tasks simultaneously in an efficient manner., * Minimum of high school diploma or equivalent required, post high school education preferred. * Technical certifications including A+, Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired. * 6+ months customer service or sales experience required. * Ability to work on multiple projects and tasks simultaneously in an efficient manner. KEY SUCCESS FACTORS * Ability to work independently, with little supervision in a fastpaced environment. * Customercentric demeanor. * Critical thinking, problemsolving, and research skills are a must. * Must be able to adapt to every type of customer regardless of the computer skills they possess. PERFORMANCE MEASURES * Must pass calls, case and chat quality goals. * Must meet call/chat handling goals such as wrapup, talk time, first contact resolution, and other stats. * Meet or exceed goals for customer satisfaction based on customer satisfaction surveys. * Must maintain team ownership requirements. * Must be able to adhere to assigned schedule. * Attend and participate in scheduled team meetings. Tech Checklist Gotta Have It! * A reliable computer (at least with Windows 10 and i5 processor), a stable highspeed internet of 100 MBPS connection and back up for both. * A quiet, cozy workspace to handle calls and chats like a pro. Working Conditions Must be available to work days, evenings, weekends, and holidays as needed * to meet the demands of the department and our customers. Must have the flexibility to work overtime on short notice as requested * by the management team. * Must have a history of good attendance. HOOP 5AM3PM PT from MON * FRI ## Description ESET Consumer Support Agents provide escalated technical product support to customers with and without licensing for ESET consumer products. GOALS and OBJECTIVES * Maintain the highest level of quality by resolving issues with the correct info in a timely manner. * Accurately identify and convert customers for ESET Home Advisors. * Strive to resolve customer issues with onechat/onecall resolution. * Meet and exceed biannual goals set forth by Technical Support Management. DUTIES and RESPONSIBILITIES * Answer and address support chats/calls from customers. * Answer and address incoming emails and inbound calls from customers. * Take ownership of each issue assigned and effectively bring it to resolution or escalation according to any and all approved workflows communicated by Technical Support Management. * Ensure customer needs are met by ensuring customer awareness of relevant ESET products and services when appropriate. * Provide remote troubleshooting using BeyondTrust or ESET clientofchoice. * Ensure complete resolution of issue(s) in order to prevent customers having to contact us again. * Effectively troubleshoot, resolve and properly document support calls, chats, and cases. * Effectively execute transactions for paid services. * Work closely with other departments to resolve outstanding issues. * Assist in documenting solutions for our Knowledgebase for training and information purposes. * Perform remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions. * Provide backup chat/case/call support for Customer Service volume when necessary. * Project a positive attitude and be a mentor for other employees. * Maintain a favorable image of ESET when interfacing with outside sources. * Accurately record and submit timesheets and paid time off requests. * Accurately track, log and otherwise tag support requests using the approved CRM, and/or other managementapproved tools. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)