> Markdown version of [/jobs/ext/1278678-walk-up-support-technician](https://www.wearedevelopers.com/jobs/ext/1278678-walk-up-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Walk-Up support technician

- **Company:** synapse business systems
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $79,040.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Access Network, Software Engineering
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=db7f296a7576c27d

## About the Role

* AA Degree in related discipline and six (6) years or more of related experience; Additional experience will be considered in lieu of degree.
 * Minimum 2 years of experience in End User Support or a related field.
 * Proven technical expertise and hands-on experience supporting hardware/software and audio-visual systems.
 * Strong customer service background with effective verbal and written communication skills.
 * Familiarity with professional environments and ability to deliver high-level support, including to VIP customers when required.
 * Capability for basic repairs and technical problem-solving with attention to detail.
 * Must be able to obtain and maintain a Public Trust., * End User Support: 2 years (Required)

## Description

Walk-Up / Kiosk Operation:

 * Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours.
 * Deliver onsite support for the following:
 * Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems.
 * Troubleshooting and resolution of hardware and software issues for walk-up customers.
 * Addressing performance issues with devices used in training and conference rooms.

Facilities and Infrastructure Support:

 * Ensure proper workspace for walk-up kiosks, including:
 * Provision of desks, bench space, telephony, network access, and power facilities.
 * Maintenance of physical security policies to safeguard equipment.

Customer Engagement:

 * Interact with users in a polite, professional, and customer-focused manner to address their IT-related concerns.
 * Display a service-oriented attitude, keeping users informed about progress and timelines for issue resolution.

Problem Solving and Technical Activities:

 * Provide logical troubleshooting services to diagnose and address technical incidents effectively.
 * Escalate unresolved or complex issues to higher-tier support teams as needed.
 * Perform self-warranty hardware repairs when authorized and within capability, ensuring cost-effective solutions.

Other Obligations:

 * Contribute to the development and enforcement of internal processes that promote kiosk efficiency and customer satisfaction.
 * Support and maintain the operational readiness of kiosks, including equipment inventories and updates.


## Related Videos

- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey)
- [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills)
- [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)