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# Desktop Support Technician

- **Company:** Firstpro Philadelphia, LLC
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Hardware Infrastructure
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1f27a38ff4cb9c2a

## About the Role

* BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
 * Minimum five (5) years of experience in a desktop support and end-user support role
 * Windows 10/11 Pro support
 * Desktop and hardware configurations, including Thunderbolt docking solutions

## Description

Our client is seeking a Desktop Support Technician in DC. This is a contract to hire role and onsite 5 days per week. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems.

 * Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
 * Monitor and respond to helpdesk tickets
 * Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware


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