> Markdown version of [/jobs/ext/1279177-it-help-desk-remote](https://www.wearedevelopers.com/jobs/ext/1279177-it-help-desk-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk (Remote) - **Company:** Proteam Solutions - **Location:** United States (Remote available) - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Apple Mac Systems, Business Software, Software Documentation, Collaborative Software, Common Desktop Environments, Multi-Factor Authentication, Issue Tracking Systems, Networking Basics, ServiceNow IT Service Management, Office365, Information Technology, Servicenow - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6a373df184dcddec ## About the Role * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * Previous experience in an IT Help Desk, Service Desk, Technical Support, or Desktop Support role. * Strong troubleshooting skills across Windows, macOS, Microsoft 365, networking fundamentals, and common business applications. * Experience using IT ticketing systems such as ServiceNow or similar platforms preferred. * Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. * Strong organizational skills with the ability to prioritize multiple requests in a fast-paced environment. * Ability to work independently in a fully remote setting while collaborating effectively with a distributed team. * Strong customer service orientation and commitment to providing a positive support experience. ## Description We are seeking a customer-focused IT Service Support Specialist to join a large higher education technology organization during its peak student onboarding season. This short-term contract will provide critical frontline technical support to a high volume of students, faculty, and staff as the academic year begins. The ideal candidate thrives in a fast-paced help desk environment, enjoys solving technical issues, and is committed to delivering an exceptional customer experience through timely and effective support. Responsibilities * Serve as the first point of contact for end-user technology support via phone, email, chat, and ticketing systems. * Troubleshoot hardware, software, account access, networking, and application-related issues with an emphasis on first-call resolution. * Accurately document incidents, service requests, troubleshooting steps, and resolutions within the IT service management platform. * Escalate complex or unresolved issues to appropriate Tier II or specialized technical teams while maintaining ownership of the customer experience. * Assist users with password resets, account management, multi-factor authentication, and common desktop support requests. * Provide support for Windows and Mac operating systems, Microsoft 365 applications, collaboration tools, and university-supported software. * Monitor and communicate system outages or service interruptions, providing timely updates to customers as needed. * Follow established service desk processes, knowledge base articles, and documentation standards. * Collaborate with technical teams to ensure timely resolution of escalated issues. * Deliver professional, courteous, and customer-focused service while supporting a high volume of incoming requests. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)