> Markdown version of [/jobs/ext/1279979-junior-help-desk](https://www.wearedevelopers.com/jobs/ext/1279979-junior-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Help Desk - **Company:** LTD Global - **Location:** Rockville, MD, United States (Remote available) - **Experience:** Starter - **Salary:** $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Application Testing, VoIP, Information Systems, System Configuration, Virtual Private Networks (VPN), Microsoft Office, Windows Remote Assistance, Skype for Business, Remote Infrastructure Management, Microsoft SharePoint, Microsoft Deployment Toolkit - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e13af0ed1bd2375e ## About the Role * Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support. * At least two years of general hands-on experience in the specific discipline(s) of help desk functions. * Performs help desk support; works independently and as a member of a team. * At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT). * Strong knowledge of the Microsoft Windows 10 Operating System. * Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365. * Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance) * Excellent written and verbal communication skills. * Experience developing documentation to support desktop application packaging processes. * Experience developing application testing plans and supporting documentation. * Working knowledge of Microsoft Active Directory * Must be able to research and work independently to triage, troubleshoot, and fix issues. * Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal * Detail oriented and organized; able to understand information systems and ensure accuracy of work * Requires strong communication skills with other team members and clients * Requires the proven ability to manage time while working on a variety of tasks * Possess a willingness and attitude to help customers find workable solutions Clearance: * Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information. Education: * Associate's Degree in related field. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)