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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Farm Job Search - **Location:** Madera, CA, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Asana, JIRA, Software Documentation, Data Systems, Supervisory Control and Data Acquisition (SCADA), Modbus, Message Queuing Telemetry Transport (MQTT), LoRaWaN, Zoho Office Suite, Reliability of Systems, Process Control Systems - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f2bbdb5f16af55f5 ## About the Role · 2-4 years of experience in technical support, SCADA, industrial automation, or customer success. · Strong troubleshooting and analytical skills. · Experience with PLCs, RTUs, sensors, VFDs, or industrial control systems. · Excellent communication and customer service skills. · Ability to explain technical concepts to non-technical users. · Strong organizational skills and attention to detail. · Valid California driver's license. Preferred · Ignition SCADA experience. · Knowledge of Modbus, MQTT, LoRaWAN, or cellular telemetry. · Agricultural irrigation or fertigation experience. · Experience with Zoho Desk, Jira, ClickUp, or similar support platforms. · Bilingual English/Spanish. ## Description We're looking for a customer-focused Technical Customer Support Specialist who enjoys building relationships, solving technical challenges, and helping customers maximize the value of their automation systems. This is a proactive, outbound technical support role. Rather than simply responding to support tickets, you'll regularly engage with customers, monitor system health, identify opportunities for improvement, provide technical guidance, and ensure every customer is confident using their Farm Data Systems solution. You'll also support new deployments, customer onboarding, and work closely with Engineering and Operations to continuously improve the customer experience. Customer Support & Relationship Management · Build long-term relationships with growers, irrigators, and field personnel. · Conduct proactive customer check-ins and system reviews. · Train customers on daily SCADA operation and best practices. · Increase customer adoption of new features and capabilities. · Gather customer feedback and identify opportunities for improvement. Proactive Technical Support · Monitor customer systems, alarms, and communications for potential issues. · Contact customers before small issues become major problems whenever possible. · Troubleshoot sensors, controllers, radios, communications, and field devices. · Guide customers through diagnostics and corrective actions. · Escalate complex issues to Engineering with detailed documentation. System Deployment & Customer Onboarding · Assist with configuration and commissioning of new SCADA systems. · Support field installations and equipment startup. · Lead customer onboarding and operational training. · Verify system performance and complete deployment documentation. Continuous Improvement · Maintain accurate customer records and system documentation. · Create troubleshooting guides and knowledge base articles. · Share technical knowledge with internal teams. · Recommend improvements that enhance customer satisfaction and system reliability. ## Related Videos - [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)