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# Mobile Operations Manager

- **Company:** Sparkcharge, Inc.
- **Location:** Somerville, MA, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Routing, Operational Data Store
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=982c337090bdd2cf

## About the Role

* Bachelor's degree in Operations Management, Business Administration, Logistics, or a related field preferred.

 * 5+ years of experience in operations, logistics, or field service management, with at least 2 years in a leadership role.

## Description

* The Mobile Operations Manager will oversee the deployment, logistics, and efficiency of SparkCharge's mobile charging units and field teams. This role requires a leader who excels in process optimization, team management, and operational strategy, ensuring each customer interaction is seamless and high quality. The ideal candidate will balance hands-on oversight in the field with strategic planning to scale operations in an evolving EV market.

What you'll do

Daily Operations & Logistics

 * Coordinate scheduling, dispatch, and routing for all mobile charging units.
 * Monitor real-time field operations, proactively addressing any issues or delays.
 * Optimize processes to reduce wait times and improve customer satisfaction.
 * Manage and oversee staff and vehicle fleet operations, including scheduling, dispatch, maintenance, and compliance for all mobile charging units.

Team Leadership & Management

 * Help hire, train, and supervise a team of field technicians and support staff.
 * Help set performance goals, conduct regular performance evaluations, and provide coaching to drive team growth and accountability.

*
Foster a positive, safety-focused culture emphasizing teamwork and continuous improvement

Process & Efficiency Optimization

*
Analyze operational workflows and implement solutions to enhance speed, reduce costs, and improve service quality.

*
Use data and metrics to refine logistics, routing, and capacity planning for the mobile charging fleet.

*
Collaborate cross-functionally with departments like Customer Support, Product, and Technology to streamline overall operations.

Quality Control & Safety Compliance

 * Establish and enforce safety protocols, ensuring all operations align with local, state, and federal regulations.

*
Conduct regular inspections and audits of equipment, vehicles, and personnel to maintain operational excellence.

*
Develop and maintain standard operating procedures (SOPs) that adhere to industry best practices.

Strategic Planning & Scalability

 * Work closely with leadership to forecast demand, plan expansions, and drive strategic initiatives.

*
Identify opportunities for new service offerings or market segments, using insights from operational data and customer feedback.

*
Participate in budgeting, cost analysis, and capital expenditure planning to support sustainable growth.

Customer & Partner Relations

 * Collaborate with the Customer Success team to ensure high levels of customer satisfaction and resolve escalations promptly.

*
Maintain strong relationships with vendors, suppliers, and third-party partners critical to daily operations.


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