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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** BLAKE'S BEVERAGE COMPANY - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Software as a Service, Collaborative Software, System Configuration, Data Retention, Identity and Access Management, Netsuite, Networking Basics, Phishing, Microsoft SharePoint, Systems Integration, Gsuite, Hardware Asset Management, Software Version Control, User Accounts - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e439fc652f17043a ## About the Role * 5+ years of experience in an IT support, systems administration, or IT generalist role * Hands-on experience with helpdesk operations - you've owned the queue and built the process * Demonstrated experience with Claude and Claude Code - you use AI tools in your actual workflow, not just on your resume * Strong working knowledge of Microsoft 365, device management (Windows/Mac), and SaaS administration * Experience managing hardware inventory and the full asset lifecycle * Comfortable designing and running IT onboarding programs for a remote workforce * Self-directed and highly organized - this role operates without a team beneath it; you need to bring the structure * Clear, patient communicator who can translate technical issues for non-technical colleagues Preferred * Experience supporting a multi-state, remote-first organization * Familiarity with NetSuite or similar ERP platforms * Experience in a remote-first, high-growth company where technology and processes are evolving fast - you're comfortable with change and help others navigate it * Working knowledge of endpoint security tools and basic network administration * Experience building internal tools or automations using Claude Code or similar scripting environments ## Description * Serve as the primary point of contact for all IT support needs across the organization - hardware, software, connectivity, and access * Triage, prioritize, and resolve tickets with urgency and clear communication; set expectations and close the loop every time * Support a geographically distributed team operating across MI, TX, OR, and NY - remote-first troubleshooting is the baseline * Coverage extends across North America; ability to support teammates across time zones is expected * Maintain documentation on known issues, resolutions, and system configurations so knowledge doesn't walk out the door IT Inventory & Asset Management * Own the full hardware lifecycle: procurement, provisioning, tracking, maintenance, and decommission * Maintain an accurate, up-to-date inventory of all company devices, peripherals, and software licenses * Identify gaps and cost-saving opportunities; make recommendations and manage vendor relationships * Ensure every team member has what they need to do their job from day one New Hire IT Onboarding * Design and run the IT onboarding experience for every new hire - account setup, device provisioning, access management, and orientation * Build scalable, repeatable onboarding processes that reduce time-to-productivity and eliminate friction * Coordinate with HR and department leads to ensure onboarding timelines are met without exception * Continuously improve the program based on feedback and evolving business needs AI Tools & Claude Integration * Serve as the internal champion for Claude and Claude Code - supporting adoption, training colleagues, and identifying high-value use cases across teams * Leverage Claude Code to automate repetitive IT workflows, build internal tools, and reduce manual overhead * Stay current on the evolving AI tooling landscape and bring recommendations to leadership on what's worth adopting * Help the broader team get comfortable and confident using AI tools in their day-to-day work Systems, Security & Infrastructure * Administer core SaaS platforms (Microsoft 365, Google Workspace, NetSuite integrations, and others as applicable) * Manage user accounts, permissions, and access controls with a security-first mindset * Monitor system health, flag risks proactively, and implement solutions before they become outages * Maintain basic network and endpoint security standards across a remote workforce SharePoint & Intranet Management * Own the BBC SharePoint environment: structure, permissions, document libraries, and navigation so it functions as a real company intranet, not a file dump * Partner with department leads to build and maintain team sites that are actually used * Drive adoption across the organization through training, templates, and ongoing refinement * Establish governance standards for document naming, storage, and version control Vendor & License Management * Own the full SaaS and software stack: renewals, redundancies, cost optimization, and right-sizing licenses to actual headcount * Manage vendor relationships and hold them accountable to SLAs * Identify and eliminate tool sprawl; consolidate where it makes sense and document what stays Offboarding & Access Revocation * Own the IT offboarding process: account deprovisioning, device retrieval, license reclamation, and access revocation across all platforms * Ensure no access persists beyond an employee's last day - this is a security requirement, not a courtesy * Maintain a clean, auditable offboarding checklist and run it consistently every time Microsoft Teams & M365 Collaboration * Administer Microsoft Teams as the company's primary communications platform: channel structure, permissions, meeting policies, and integrations * Manage the full Microsoft 365 tenant including Exchange, SharePoint, OneDrive, and Teams governance * Support colleagues on effective use of M365 tools; reduce reliance on email where collaboration tools serve better * Stay current on M365 roadmap updates and evaluate new capabilities worth adopting IT Policy, Documentation & Security Awareness * Write, maintain, and enforce IT policies: acceptable use, password standards, data retention, and device requirements for remote workers * Run a basic security awareness program - phishing simulations, training cadence, and endpoint compliance monitoring * Ensure endpoint security standards are met across a fully remote workforce; own the MDM or device management tooling * Build and maintain a runbook of critical IT processes so nothing lives only in your head ## Related Videos - [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Skynet wants your Passwords! The Role of AI in Automating Social Engineering](https://www.wearedevelopers.com/videos/770-skynet-wants-your-passwords-the-role-of-ai-in-automating-social-engineering) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) - [Grappling With Clunky Old Software? Start by Understanding What’s Inside!](https://www.wearedevelopers.com/videos/1189-grappling-with-clunky-old-software-start-by-understanding-what-s-inside) - [MFA? Game over! 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