> Markdown version of [/jobs/ext/1280156-associate-applications-analyst](https://www.wearedevelopers.com/jobs/ext/1280156-associate-applications-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Applications Analyst - **Company:** Spero Health, INC. - **Location:** Brentwood, TN, United States - **Contract:** Permanent contract - **Skills:** Multi-Factor Authentication, User Administration - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=717dfd7fa9cafa95 ## About the Role * High School Diploma or GED required Experience: * 1+ year(s) in a technical or application Support role strongly preferred * Previous work experience in IT or healthcare preferred Specialized Skills and Knowledge: * Excellent communication skills and active listening * Empathy for teammates, patience and understanding * Strong investigative and diagnostic skills * Ability to prioritize tasks, maintain flexibility as urgent issues arise, and work well on a deadline * Willingness to learn and grow ## Description Spero Health is seeking an Associate Applications Analyst to join our awesome team in Brentwood, TN! The Associate Applications Analyst role is an entry-level position within the IT Department and is primarily responsible for supporting internal teammates of the organization with their clinical application needs. Their assignments will focus on resolving service requests within our HelpDesk platform, requiring great interpersonal communication with teammates and strong customer service skills. The Associate Applications Analyst's responsibilities include, but are not limited to the following: * Provide technical and clinical application support to peers and teammates * Perform basic troubleshooting of issues related to supported applications * Maintain exceptional customer service * Triage inbound calls, voicemails, emails, and?HelpDesk?tickets? * Resolve?HelpDesk?tickets according to priority and service level objectives (SLOs) * Effectively communicate issues to both technical and non-technical audiences * Engage with vendors for technical discussions and escalations * Create and update user credentials within supported applications * User access management for ancillary clinical applications including but not limited to Zoom, Quest Diagnostics, and DrFirst, our e-prescribing platform * Assist providers with completing EPCS (Electronic Prescribing of Controlled Substances) registration and multi-factor authentication * Assign provider delegates as needed * Coordinate with other Support departments on issues spanning multiple stakeholders (e.g., Credentialing, Revenue Operations, Clinical Services, etc) * Participate in Department special projects * Assist IT leaders throughout the scope of project implementations * Perform other tasks as assigned ## Related Videos - [No More Post-its: Boost your login security with APIs](https://www.wearedevelopers.com/videos/1043-no-more-post-its-boost-your-login-security-with-apis) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [HR & Tech: Why can't we be friends?](https://www.wearedevelopers.com/videos/1493-hr-tech-why-can-t-we-be-friends) - [Secure and Accessible Login Systems - Ramona Schwering](https://www.wearedevelopers.com/videos/1847-secure-and-accessible-login-systems-ramona-schwering) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)