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# Help Desk and Network Technician T2

- **Company:** SJB Enterprises, Inc.
- **Location:** Peabody, MA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, VoIP, Software as a Service, Cyber Security, Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Network Architecture, Remote Infrastructure Management, Server Supported Gaming, Virtual Local Area Networks, Backup and Restore, Scripting, Internet Protocol Telephony, Sonicwall, Microsoft InTune, Firewall Services Module, Network Server
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=979d8457985f6448

## About the Role

* A minimum of 3 years of experience in Help Desk support is required.
 * Strong background with Office 365 Administration is required.
 * Must have a passion for IT security, Email Security, and Compliance.
 * Interest in VOIP Phone systems, configuration, and design is a bonus.
 * A willingness to travel to local client sites, up to 25% of the time.
 * Strong interpersonal skills and the ability to communicate effectively with clients and team members.
 * A professional cover letter must accompany all resumes., If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative setting, we invite you to apply for this exciting opportunity to contribute to our growing IT team., * Server Support: 2 years
 * Help desk: 3 years
 * Desktop Support: 3 years
 * Network Infrastructure Experience: 2 years

## Description

* Provide hands-on technical support for customer networks, addressing a variety of issues related to Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstations.
 * Collaborate with team members to resolve complex technical challenges and deliver effective solutions.
 * 25% Travel to local customer sites in the Northshore of Boston region during business hours for on-site appointments, ensuring timely and efficient problem resolution.
 * Conduct remote troubleshooting sessions, delivering remote support to clients as needed.
 * Participate in maintaining and enhancing network security measures.

Technologies:

We support a variety of technologies for our customer base. This position will have exposure and/or be working with:

 * Azure and VDI Configuration
 * Domain Management
 * Remote Management software and scripting
 * Microsoft 365 Administration
 * Intune and MDM
 * Advanced Sophos with EDR
 * SonicWall: VPN, Firewall Configuration, VLANS, Wireless
 * Hardware buildouts for Servers and Workstations
 * Desktop Troubleshooting
 * Windows Upgrades
 * Remote Backup Technologies
 * SaaS Backup Technologies
 * VOIP Phone system configuration builds, and support
 * SOC Technologies
 * IT Security

Location:

 * Our brand-new office is centrally located in Peabody, providing easy access to local amenities and major highways.
 * The office environment is spacious and conducive to productivity and collaboration.

Team and Culture:

 * Join a close-knit and spectacular team that values hard work and camaraderie with a cooperative team spirit.
 * Enjoy a dynamic and engaging work atmosphere where collaboration and knowledge sharing are key.
 * Participate in quarterly company outings and events for team bonding and some great fun.

Hours and Work Arrangements:

 * Full-time position in-office, and on-site work.
 * Availability during both standard business hours and after hours is required for timely support.
 * Some physical tasks, including equipment carrying, are essential for this role.


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