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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager of Enterprise Technology Support - **Company:** WWEX Group - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Confluence, JIRA, Software as a Service, Virtual Desktops, Network Administration, Scaled Agile Framework, User Environment Management, Enterprise Software Applications, Office365, Information Technology, Atlassian Tools - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=03a68edddc173f4b ## About the Role * Microsoft 365 Suite * Customer Support/Success Team Management * Customer Support/Success SLA's and Metrics * Deep understanding and management of Enterprise ITSM platforms * Strong technical experience with, exposure to, and competency of a wide variety of enterprise systems and platforms. * Strong communication and collaboration skills, both verbal and written. * Demonstratable resource management experience * Consistent application of emotional intelligence to support service delivery, critical thinking, and problem solving. * Procurement and Inventory Management * Problem Solving IDEAL KNOWLEDGE, SKILLS, ABILITIES AND/OR EXPOSURE * Exceptional Communication and Collaboration Skills including both thoughtful immediate acknowledgement of request and thorough close out of open issues * Strong internal customer management skills, able to navigate frustrated user interactions without emotion * Agile SAFe * NIST 800-53 * Sarbanes-Oxley * Active Directory * Atlassian: Confluence and Jira * Change and Incident Management * Security Administration * Network Administration * End User Computing Administration * Virtual Desktop Administration, * Bachelor's Degree or equivalent applicable experience * 5+ years of IT experience; at least 4 years within customer support and/or success roles ## Description The Manager of Technology Support leads a team of Technology Support Specialists that applies technology solutions for corporate functions and customer-facing systems. The position collaborates with peers and partners to shape the tools, processes, and procedures that will deliver quality products, experiences, and exceptional customer service. Team responsibilities include level 1 and 2 support desk triage and problem resolution, corporate system user lifecycle and audit, corporate hardware lifecycle, support of enterprise initiatives, responding to events, and improving user experience through exceptional customer service., * Manages and leads a team of Technology Support Specialists. * Mentors the Technology Support Team on the enforcement of defined enterprise & security standards, policies, and procedures. * Exhibits deep comprehension of the devices, proprietary SaaS applications, and third-party SaaS applications implemented throughout the enterprise. * Collaborates with business units to define and maintain a Service Level Agreement (SLA) between the Technology Support Team and the Business Units * Defines and publishes metrics related to SLA and service quality. * Mentors and coaches the team of Technology Support Specialists on methodologies to consistently exceed defined SLA's. * Owns the end-to-end lifecycle of New Hires, Terminations, and Account Changes including hardware procurement, inventory management, recovery, and refurbishment. * Owns the day-to-day vendor relationships with hardware, warehousing, recovery, and refurbishment partners. * Defines and manages the technology-related onboarding and offboarding processes, procedures, documentation, and live-sessions to support Human Resources with employee and contractor lifecycle. * Manages team performance conversations, coaches and counsels against team KPIs. * Experience using logic and reasoning to identify the strengths and weaknesses of alternative technical solutions, conclusions or approaches to problems, driving data-driven decisions. * Collaborates with stakeholders to understand emerging business needs and opportunities. * Seeks to understand what system is required to do and what it should not do. Sets operational standards and resource usage "budgets". * Builds strong relationships with business and technology partners. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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