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# Enterprise Help Desk Specialist

- **Company:** Zachary Piper
- **Location:** Kansas City, MO, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Network Security, Microsoft Office, Networking Basics, Network Connections, Enterprise Software Applications, Software Troubleshooting, SC Clearance, Information Technology, Laptops
- **Published:** July 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9032107/enterprise-help-desk-specialist

## About the Role

* 0-6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
 * Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
 * Strong troubleshooting, customer service, and communication skills
 * Relevant IT certification (Security+ required)
 * Active Secret Clearance required

## Description

Zachary Piper Solutions is seeking an to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is in The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide.

 * Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
 * Troubleshoot hardware, software, network connectivity, and operating system issues
 * Support Microsoft Office Suite, Outlook, and video teleconferencing tools
 * Respond to and resolve tickets in a high-volume service desk environment
 * Deliver excellent customer service while supporting end users across multiple locations


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