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# Help Desk Support Technician

- **Company:** ODL, Inc.
- **Location:** Zeeland, MI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, IP Addressing, Microsoft Office, Oracle (Applications), Tablet Computers, Microsoft InTune, Unified Endpoint Management
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8317173a51bd9748

## About the Role

* Customer Service Mindset based upon customer satisfaction through professional communication.
 * Respond to and diagnose problems including problem recognition, research, isolation, and resolution steps.
 * Experience in supporting Windows, Mobile and Printing devices.
 * Setup of new users across our various applications such as Oracle and Office 365.
 * Configuration deployment using Microsoft Endpoint Manager (Intune).
 * Understanding of network basics including cabling and IP addressing.
 * Creation and updating of technical documentation.
 * Experience of remotely supporting customers and using a ticket-based system.
 * Excellent oral and written communication skills., * Required: Associate's degree plus 1-2 years of related work experience; or high school diploma plus 2-3 years of related experience.
 * Strong Service Attitude
 * Spanish speaking is a plus.

## Description

This position serves as the initial point of contact for troubleshooting all I.T. user support issues. You will be a member of a team whose responsibilities include processing support tickets with priority-based responses and routing to appropriate groups where necessary. Support tasks include support of desktop computers, tablets, printers and mobile devices; Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic technical documentation and knowledge articles., This position will be included in the department on-call rotation to assist with high priority calls.


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