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# Implementation Manager

- **Company:** GRAY, INC
- **Location:** United States (Remote available)
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** RAID, PRINCE2
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1d6110bf3f56541d

## About the Role

* Experience in managing end to end implementation or delivery of products
 * Experience in working with cross functional teams
 * Experience in delivering projects within agreed timelines
 * Experience in project delivery frameworks (eg PRINCE2)
 * Experience working in a customer facing environment
 * Excellent written and verbal communication skills
 * Good understanding of implementation processes and change management
 * Ability to work under pressure and manage priorities
 * Ability to work with multiple stakeholders across different teams and departments
 * Flexibility to meet project deadlines and implementation schedules
 * Willingness to travel to meet clients if required and attend internal meetings
 * Professional project management certificate

## Description

* Work with clients and sales team to rigorously scope and communicate project requirements.
 * Design, implement and update plans and documentation to support the project.
 * Work collaboratively and creatively with colleagues across the business.
 * Record and communicate progress to the client and Head of Client Project Management accordingly.
 * Identify, communicate and mitigate project risks using "RAID" methodology.
 * Ensure delivery of projects to the agreed plan on time.
 * Complete a review and debrief of each project to identify opportunities for improvement.
 * Ensure that all technical work is rigorously tested to the agreed plans prior to sites being released to clients.
 * Identify opportunities for continuous improvement on implementation plans and processes.
 * Work to maximise overall client adoption of the travel programme from day one through system training with support from Marketing, Sales & Account Management teams.
 * Understand the commercial positioning of each new account and ensure this is maximised during the implementation process with services, products and initiatives proposed to the client wherever possible.
 * Work with the sales and account management teams, where appropriate, on client meetings and presentations to promote the project implementation process and overall message of Gray Dawes.
 * Work with colleagues across the business to deliver solutions to solve problems and matters arising.
 * Promote company supplier relations policies.


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